Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the dryer's drying performance, capacity, overall performance, and ease of use. Many appreciate the low noise level, the larger size, and the steam sanitize function. However, some customers have expressed concerns regarding the lint trap.
This summary was generated by AI based on customer reviews.
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer didn't even make it 6 months before breaking down. Quality product Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NicL, we strive to assist you anytime. We would want to know more information about what's going on with your dryer so that we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150378845) to help our team pull up your information.
Have a great day.
^Camille
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went out at 13 months. Complete garbage. I wouldn’t recommend unless you want to buy a dryer every year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kroc,
We want to inquire more about what transpires with the dryer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry clothes at all on eco dry you have to be sure to turn it off
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the effectiveness of your dryer, MariaS. Allow us to take care of this.
The Eco Dry feature reduces power consumption but extends drying time up to three times, depending on temperature and load. For tips, please click the link and hyperlinks and watch the instructional video.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089953, to help our team pull up your information when you message us.
Have a great day.
-John
Not Worth The Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer sheets and thin fabrics get stuck under the plastic inside, under whete the lint tray is. The section that the lint tray slides into is very hard to clean and builds up fast. Sometimes have to run more than one cycle to dry the clothes. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your overall experience with the dryer and its performance can be disappointing, Cici. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check pages 54-55 of the user manual for other recommended actions if the dryer does not heat/dry or dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147369814) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Drying performance, Overall performance
Steamed to perfection!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Love the steam feature! Great for hospital scrubs, also it really senses the moisture when I dry towels.
I would recommend this to a friend Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes to long to dry!!, slow dryer, not very efficient
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working dryer in your home, YulietsyG. Let's get this taken care of.
Please refer to the resources below to address your dryer's drying performance. Please click the link and the hyperlinks and watch the instructional video (See hyperlink "clean the lint filter") for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149977153, to help our team locate your information when you message us.
Have a great day.
-John
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer with washer as a set not individual i got the dryer deliver but the washer got cancelled because they couldn't get it deliver my question why you selling what you dont have now i have dryer yhats still in packed as deliver not been use because dont have a washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to make a follow-up on the washer you've ordered.
Have a great day.
-John
Doesn’t Dry Clothes All the Way
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many safety features on these units that prevent the dryer from getting hot enough to actually dry loads. Wish I would have bought the cheapest and most basic dryer and washer without all the silly high tech safety features. Live and learn!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can feel the difficulty you're going through with your dryer. Let's get you assisted to the best of our abilities, ShannonB.
In order to rectify the dryer's efficiency, we recommend following the troubleshooting guide below. Also, kindly watch the YouTube video and click on the hyperlinks for additional assistance.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146914617, to help our team pull up your information.
Have a great day!
^Chrystel
Item not functioning right out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this ZERO stars I would! The dryer was delivered and installed. As soon as they left, it started making a horrible noise! BB called me back to schedule a REPAIR! I told them that was not happening. Needless to say, a new one is being delivered tomorrow
No, I would not recommend this to a friendStopped working.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the dryer two months ago and completely stopped working. Called Samsung to send someone to repair but have yet to hear anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about the dryer's condition. Let's get you the help you need, Ronnie.
We would personally want to speak with you to give updates about the repair visit. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147548950, to help our team pull up your information.
Have a great day!
^Chrystel
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly need to dry over and over. Due to clothes not drying in one cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BarbaraV,
We understand that dealing with a dryer not drying can be frustrating. Let us help.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link also has another resource for the unit's cycles, settings, and features and a video to watch from the start until the end of the second link.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 54 of the user manual for other solutions when the dryer does not heat.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148068663) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this item for 3 months, and the heating element has failed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JakeHarper, having a reliable dryer at home is important. Let's get the help you need.
Here is a guide to help you diagnose if your dryer is not heating. Please click on the embedded word.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147877319) to help our team pull up your information.
Have a great day.
^Camille
LOST A CUSTOMER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has some nice stuff, but their policy for deliveries is totally unacceptable. ORDER SOMEWHERE ELSE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Machine Won’t Start - Brand New
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dryer wouldn’t turn on after install. Wait a week and second dryer comes in, same issue. Stay away from this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with the status of the dryer after the installation.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible i wouldn't recommend best buy in dover delaware awful experience and delivering companies are always sick
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Cheap Manifactured
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap manufactured, fail knob didn’t work, screws missing……
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DennisD,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Charles
Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one delivered was broken. It takes a long time to dry the clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Pamela D,
We appreciate you sharing your experience with your Samsung dryer. We'd love to help you.
Please see the link below for the steps if the dryer takes too long to dry. Kindly watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146894700, which will help our team pull up your information.
^Rainly
- Pros mentioned:Drying performance, Ease of use, Noise level
Samsung 7.4 Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and the matching washer when my old whirlpool set stopped working after 13 years. I read several reviews on a lot of different machines and settled on this one. It seems well made and easy to use. Drys the clothes like it should and is pretty quiet. It has a steam feature where you can connect the cold water line to it to steam dry your clothes but I didn’t hook that up. So far it works great. Used for 3 weeks but so far so good.
I would recommend this to a friend - Pros mentioned:Capacity, Noise level
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is silent, modern, has good capacity, is easy to use, and is very good.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Great Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic dryer and big enough for big loads. Gets the job done well.
I would recommend this to a friend
