Customer Ratings & Reviews
- Model:
- WM6998HBA
- SKU:
- 6568166
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
Takes to long for one load
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer is pretty convenient but it takes up to four hours to finish one load. Also noticed machine keeps telling me to clean filter but I've cleaned it after every three loads.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SEANNS. Thank you for sharing your experience with us. We understand your inquiry regarding the cycle time and filter alerts for your LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo.
https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S
We understand that the unit didn't meet your expectations regarding speed. For the filter notification, please ensure the lint filter is fully seated and the drain pump filter at the bottom of the unit is also clear of debris. For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. We appreciate your patience. —Renzo
Washer dryer all in one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I have more room in my laundry room. The fact that it washes and dry at the same time is wonderful
I would recommend this to a friend- Cons mentioned:Dry time
Combo appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok, but takes along time to dry especially when in AI mode, like that no dryer vent is needed.
I would recommend this to a friend - Pros mentioned:Ease of use
Fantastic Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Eliminates the need for a lint bucket and makes laundry day a breeze. Great for Seniors who may find moving loads of clothes from washer to dryer challenging.
I would recommend this to a friend - Cons mentioned:Dry time
It's bad. I regret the purchase every day.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for 10 months and I can't stand it. I regret the purchase every day. Every time I run a load I have to spend 5 minutes cleaning lint off of the door seal. Every time I run a load it shakes and rattles and makes a general racket. About half the time I run a load it runs for hours and hours and I end up with damp laundry anyway. The lint filter is on the top so you can’t stack anything on top.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Flaximus. Thank you for sharing your feedback with us. We understand your concern about the LG Wash Combo (WM6998HBA) model. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the lint buildup on the door seal, we recommend checking the lint filter, as well as the drain pump filter, to ensure they’re clean and clear of any debris. If the buildup persists, please reach out to us so we can guide you through additional troubleshooting steps or explore service options. If the washer is not properly leveled, it can cause excessive vibration and noise. Make sure the washer is on a flat, level surface, and check that the adjustable feet are properly positioned. For the long wash cycles, and damp laundry, we suggest checking the cycle type and ensuring the load isn’t overloaded, as that can sometimes affect both washing and drying efficiency. If the issue continues, please send us a private message on social media @LGUSSupport with your case details, and we’ll work with you to troubleshoot further or look into potential repairs. ^Juvy
Hooked on wash combos now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. Very heavy but sturdy feeling. Love being able to run it all night. Maintenance is very easy if kept up on. Purchasing from Best buy was great
I would recommend this to a friend- Cons mentioned:Dry time
No longevity
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started out fine, fit nicely in a cramped space, worked well for the first month or so. But it slowly started taking longer and longer to dry, and started running too hot, even on delicate and cold-wash cycles. It has trouble draining the moisture from the heat-pump cycle as well, until every drawer, filter, and vent is constantly damp, no matter how often you try to clean out the tub and filters and let it cool between loads.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Alice. We appreciate you reaching out and sharing your experience. We understand that you are having some drying issues with your LG Dryer's performance, including longer drying times and excessive heat.
We recommend checking out our LG Dryers support page, which has a variety of resources that may help resolve your issue: https://www.lg.com/us/support/dryers
If you need further assistance, please send us an email at [email protected]. -Shae
- Cons mentioned:Dry time
Drying issues after 10 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My machine is constantly telling me to clean the filter, even though I cleaned all three filters thoroughly. It's not drying clothes properly and is accumulating moisture in the lint trap. Will be looking to get my money back on this machine and replace with a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shane. Thank you for sharing the details of your LG Wash Combo (WM6998HBA) model. We understand how important it is for your washer/dryer combo to dry clothes efficiently, and we’d like to help improve the performance.
For this model, one helpful step is to check the condenser and exhaust areas for any hidden lint or blockages. Even after cleaning the three filters, lint can sometimes accumulate deeper in the air circulation path, which may trigger the “clean filter” alert and cause excess moisture in the lint trap. Running the Tub Clean cycle can also assist in clearing buildup that affects drying efficiency. You can find more guidance on maintenance and troubleshooting here: https://www.youtube.com/watch?v=y6ZpcvjFcvo. If the issue continues after these steps, please send us an email at [email protected] so we can provide further assistance tailored to your unit. ^Juvy
- Pros mentioned:Energy efficiency
Excellece!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Excellent washer/dryer, so fast a energy saver. Like the way of notifications by my cellphone.
I would recommend this to a friend Worth the 75-mile drive each way
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a scratch-and-dent washer/dryer combo at the Best Buy Outlet in San Antonio. Perfect-condition models of this $3,000 appliance marked down to $1,900 in all Best Buy locations for Black Friday; this one reduced to $1,250. Same Black Friday promotional benefits ($200 gift card, 24-month no-interest financing, additional benefits for opening their credit card) and full manufacturer warranty still applied. I'll be back when the fridge goes out!
I would recommend this to a friendThe LG combo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for the right user. Drop the wash in at night pick it up in the morning all done.
I would recommend this to a friendWasher/Dryer combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good investment for my family and I would recommend it to anyone.
I would recommend this to a friend- Pros mentioned:Ease of use
Washer dryer combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine, once I got the hang of how to use it. Of course reading the instructions helps. Lol
I would recommend this to a friend - Pros mentioned:Ease of use
I love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its easy to use don't have to think about switching the clothes to the dryer me personally I recommend for all my friends
I would recommend this to a friend - Cons mentioned:Dry time
Just not for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took five hours to dry with thr dry only. Also tried the wash & dry. It made the entire process longer
No, I would not recommend this to a friend - Pros mentioned:Energy efficiency
Washer - dryer combo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best decision every made. Space saving and only requires a regular outlet. No longer have to worry about taking clothes out from washer and put in dryer this does it all for me.
I would recommend this to a friend - Pros mentioned:Ease of use
LG all in one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice like all in one very accessible to operate, more comfortably
I would recommend this to a friend This was a perfect fit for our home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally speaking the all in one combo does an excellent job washing clothes and is a great dryer as well. For the most part the LG appears to be well designed from a user perspective. This goes from the mundane like the lint trap to the esoteric like the best combination of washing and drying functions. The LG app is well designed and reasonably easy to install and use. One of the big benefits that we received from the combo unit was that since it uses less space than a traditional washer plus dryer setup, we gained more useable room in our small washroom. Finally, the relatively large washing/drying capacity has made our workflow much easier.
I would recommend this to a friend- Pros mentioned:Energy efficiency
TD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer/Dryer combo is amazing. I have a small laundry room and this totally solved my space issue.
I would recommend this to a friend - Pros mentioned:Energy efficiency
Change is not always for the better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a fan of technology and a champion for change, I had high hopes for this washer-dryer combo. I believed the savings in heating and drying electricity and time would outweigh the sacrifice of having a perfect device or a pair of devices. However, the washer-dryer combo did not meet my expectations. I struggled to convince my wife that we needed to adapt and embrace change, which I had promoted as a great thing. Unfortunately, I ended up feeling like a snake oil salesman because this unit fell short. The time it takes to complete a load of laundry is completely unsustainable for a family of four, even if you do laundry every day, which is not a lot of clothes. I hope you have a really good iron and ironing board if you decide to own this unit. I’d recommend saving the money, sacrificing the space, and spending a little bit more on electricity to get a traditional washer-dryer setup.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charlie. Thanks for sharing your thoughts on the LG Wash Combo (WM6998HBA) model. We appreciate your enthusiasm for technology and understand the challenges you've faced with this unit. We strive to provide reliable, high-quality products exceeding our customer's needs. As a first step, we recommend checking if the load size is appropriate for the washer-dryer combo, as overloading can extend drying times. Additionally, using the "Drying Boost" option can help enhance drying efficiency. For additional guidance, visit https://www.lg.com/us/support/help-library/lg-washer-dryer-combo-troubleshooting-poor-drying--1337696273691. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore possible solutions. We appreciate your patience and look forward to helping you. ^Juvy
