Customer Ratings & Reviews
- Model:
- WM6998HBA
- SKU:
- 6568166
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 3.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Washer and Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is the best purchase I have made, it is very quiet
I would recommend this to a friend Smart Laundry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made. Love doing laundry now.
I would recommend this to a friendAmazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, we absolutely love it. We’ve had it for a couple of months and note only does it save space, but it’s incredibly convenient. No more forgetting to switch laundry over, put it in and it comes out clean and dry!
I would recommend this to a friendWorth every penny so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is In a small apartment and it works like a charm.
I would recommend this to a friend- Cons mentioned:Dry time
Very convenient and easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, but it takes a long time to wash and dry
I would recommend this to a friend - Cons mentioned:Dry time
Would give it zero if I could
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience to date. Top lint catcher tabs have broken off. Now getting some “vibration sensor failure” warning. Clothes are never dry. Must run dry cycle over and over, and sometimes that’s not enough. Do not purchase!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Geoff. Thank you for sharing your experience with the LG Wash Combo (WM6998HBA) model. We appreciate your feedback and understand how important it is for your appliance to perform reliably. The “vibration sensor failure” message may be triggered if the unit isn’t level or if the load is unbalanced. We recommend checking that the washer/dryer is placed on a flat, stable surface and redistributing the laundry evenly inside the drum. Regarding the drying issue, a helpful troubleshooting step is to ensure that the drain pump filter is clean and that the vent hose is free of any obstructions. For more help, visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. If you’d like further assistance, feel free to email us at [email protected]. We're here to help in any way we can. ^Juvy
Worst item Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warning. Don't butly this. The advertising of times is false. Takes forever. Basically for every tiwel add an hour. Seriously, some loads take 6 to 8 hours. If you have dogs, no way. The dig hair clogs uo this special drain filter and if it happens during a cycle, you have to use this little tube and drain it slowly in a 1" pan. If you have kids, no. This us the worst thing weve ever bought.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BrentC. Thank you for sharing your experience with us. We understand that you’ve been having a challenging time with your WM6998HBA Washer/Dryer combo, particularly with long wash cycles and issues with dog hair clogging the filter. We genuinely appreciate your feedback, and we're here to help you resolve these concerns.
For the extended wash times, we recommend checking that the cycle settings are optimized for the load size and type. If you're using heavy or bulky items, like towels, the cycle times can increase. Consider using the "Speed Wash" setting for quicker cycles if your load isn't too large.
As for the dog hair clogging the special drain filter, we suggest cleaning the filter regularly and ensuring that the drain hose isn't obstructed. Additionally, it might help to clean the filter more frequently, especially after washing items with a lot of pet hair. We understand your situation and are here to guide you through any troubleshooting steps.
https://www.lg.com/us/washers-dryers/lg-wm6998hba#pdp_specs
Please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist further. We appreciate your patience.
—Renzo
Very nice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really impressed with this! No mold issues or stinky drum! At first it took awhile to dry the loads but I think since I was using the AI wash and dry cycle it had an adjustment period. Now it does just fine
I would recommend this to a friendAmazing product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is so convenient!!! No problems to install and works fantastic. I really recommend this machine!!!
I would recommend this to a friendExcellent lifestyle change
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I love this thing. It's efficient in energy usage and in my time. No more forgetting about clothes in the washer and needing to move them to the dryer. Run a load every other day for our family of 4 and we're all set. Same energy usage last month as my previous pair consumed in two loads.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for sharing your feedback. I'm glad to hear that you are loving your new LG appliance and that it has been making your laundry routine more efficient. It's great to know that it is helping you save time and energy. Thank you for sharing your positive experience with us, we truly appreciate your feedback. ^Cris.
Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your customer service is spectacular. Bought the machine had a problem and best buy customer service was right on it and fixed the problem right away.
I would recommend this to a friendDoes the job right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical to go for this but it’s so much convenient
I would recommend this to a friendGame changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love... i am someone who always forgets to change over my load. Dont have to worry about that any more!!! And it works great! The ai load setting is perfect.
I would recommend this to a friendGREAT FIND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.throw your clothes inside and forget it. Read the instructions because the settings are tricky and your wash/dry CAN end up lasting 3 1/2 hours.
I would recommend this to a friend- Cons mentioned:Dry time
Worst product ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washer I've ever bought I've had it replaced once already I've only had it for maybe 5 months and it's been broken the majority of the time it constantly tells me that there's a clogged drain and it won't drain it takes hours and hours to wash a couple loads of laundry and then it takes even longer because it stops because it says that it won't drain I've had the same problem with both of them and I'm angry
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! We understand the issue you've experienced with your WM6998HBA washer. It’s understandable to feel upset, especially after having it replaced and facing ongoing issues. Your feedback is incredibly important, and we want to assist you in resolving this situation. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293
As a first troubleshooting step, we recommend checking the drain hose for any kinks or obstructions, as these can often lead to drainage issues. Additionally, ensure that the filter is clean, as a clogged filter can also cause similar problems.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore further solutions with you. We appreciate your patience as we work to help you!
—Avril
washer combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for me. put a load in before work done when i get home.
I would recommend this to a friend- Cons mentioned:Dry time
Take long time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everythings is not bad but It takes too long to finish one cycle.
I would recommend this to a friend Look Elsewhere - Not Reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our unit stopped draining after 9 months of normal use. We followed all instructions on maintenance regarding lint including cleaning out the 3 normal areas that trap lint. After spending hours attempting repair / replacement of the unit with LG and now Geek Squad, I’d recommend purchasing something more reliable. Not sure I would buy an LG appliance again. They make great TVs, but this washer/dryer combo is too expensive to have these kinds of significant issues so early during ownership.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Monet. Thank you for sharing your experience. We understand how important it is for your LG Wash Combo (WM6998HBA) model to perform reliably, and we appreciate the steps you've already taken to maintain it.
If the unit has stopped draining, one helpful step is to check the drain pump filter behind the small access panel at the bottom front of the unit. Even if the lint traps are clear, debris can sometimes collect in the pump filter and restrict water flow. After turning off the unit and unplugging it, open the panel, unscrew the filter, and remove any buildup. For more help, visit https://www.youtube.com/watch?v=kJRxnSzQA6k. If the issue continues, feel free to email us at [email protected] so we can take a closer look and assist further. ^Juvy
Perfect smart machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is excellent. I’m super happy with it. Already using it for a month and absolutely love it . Seriously I don’t understand some negative reviews. I only have very good things to said. By the way, my wife asked me to stop washing clothes!!! Just love it
I would recommend this to a friendSmart choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit and cuality don’t luse time and buy . # 1
I would recommend this to a friend
