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Customer Ratings & Reviews

$2,099.99
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Comp. Value: $3,299.99

Customer reviews

Rating 4 out of 5 stars with 554 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, quiet operation, and energy efficiency of the 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo. The large capacity and cleaning performance are also appreciated by users. However, some customers have expressed concerns regarding the extended dry times and an unpleasant smell after washing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 554 reviews
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing and very convenient!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I'm hooked!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Gets my clothes so clean and smelling good!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The cleaning machine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a VERY GOOD PRODUCT, I think everyone would like this item.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wash easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual works great makes washing clothes so easy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rust in washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received washer with rust inside. Trying to get an exchange they tell me they cant do. This is a scam. I spoke with agent Anusha he cant do anything for me. This is a big scam never again.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Rodney. Thank you for bringing this to our attention regarding the LG Wash Combo (WM6998HBA) model. We understand how concerning it is to receive a washer with rust and face difficulties arranging an exchange. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 for immediate assistance. Take clear photos of the rust and any other issues for your records and for submitting to customer service. Sometimes, they can assist with exchanges or returns even if the manufacturer’s initial response is unsatisfactory. Please send us a private message on social media @LGUSSupport with your details and documentation. Our team will work to assist you further and help explore additional options for resolution.

      We appreciate your patience and are here to support you through this process. ^Juvy LG

  • Cons mentioned:
    Dry time

    Rated 3 out of 5 stars

    Combo Washer Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To soon to tell. Definitely takes longer to dry stuff

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, JeffL.
      We understand how valuable your time is, and we would like to let you know that we appreciate you taking time to submit your review for the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA.
      The advertised "Wash and Dry in 2 Hours in This LG WashCombo™ All-in-One" is based on independent testing in Wash+Dry cycle with Dryer on Energy Saver mode, 10 lb. DOE (Department of Energy) standard load (October 2023). Cycle times may vary depending on load type/weight.
      We recommend using a dedicated cycle for heavier loads (Jeans/Bedding/Towel) that will help with a better drying performance. Regularly cleaning the ezLintFilter located on the top of the WasherCombo™ All-in-One is key to optimal drying performance, and we recommend that you clean it after every cycle. Depending on how frequently you do your laundry, check the drain pump filter occasionally to remove any residue or foreign objects that might get caught in the filter...^Ivan. LG

  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Worst combo washer/dryer, poor LG support

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these units and they were terrible. Of course support from LG was excuses as to why they don’t perform as described and they want to keep sending out technicians to “investigate”. It’s simply a bad product and can’t be fixed. The drying times are very long, the lint situation is horrible compared to the similar Samsung unit. Do NOT buy these LG units.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Nich. Thank you for sharing your experience with us. We understand how important it is for your LG WM6998HBA Washer/Dryer Combo to meet your expectations, and we’re here to help.

      Please send us a private message on social media @LGUSSupport so we can provide tailored assistance and explore possible solutions to address your concerns. Our team is committed to ensuring you get the best performance from your unit.
      https://www.bestbuy.com/site/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/6568166.p?skuId=6568166
      We appreciate your time and look forward to assisting you.
      —Renzo LG

  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take too long to wash and dry is very slow! Difficult to connect to the internet!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Horrible Unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is terrible, clothes come out so wrinkled you have to spend hours ironing, some clothes damp, and I will now have to purchase a bunch of lint rollers. What is worse than this product, is Best Buy and the customer service that no longer exists if you don't want to pay for all of their memberships. 14 day return for a washing machine, REALLY! All I asked was to exchange but nope, I didn't pay for their stupid plan AND it hasn't even been 30 days. I will not be buying anything any longer at this store as their customer service has sadly gone way downhill and that is because I have been a BB card holder for MANY years. Now I get to wait to for them to come check out the unit to repair, but will it be repairable?

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello, Jeni.
      We are sorry to hear that you were not satisfied with your purchase of the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
      We value our customers and would like to make this right for you. Please reach out to us on social media with our handle @LGUSSUPPORT or call us at (800) 243-0000 so we can get this resolved promptly for you,...^Ivan. LG

  • Rated 5 out of 5 stars

    Great machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently bought this washer/dryer machine. It has been a good machine. It has various things that make it faster to work with, i love the drawers to put the soap, and every wash it automatically pours the right amount. Washes and dries perfectly.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We are glad to hear that you are enjoying the features and performance of your new LG washer/dryer machine. We strive to make laundry tasks more convenient and efficient for our customers, and it sounds like the drawers for soap and automatic dispensing are making a positive impact on your experience. Thank you for choosing LG for your laundry needs, and we appreciate your feedback. If you have any questions or need assistance in the future, please don't hesitate to contact us. ^Cris. LG

  • Rated 5 out of 5 stars

    LG all in one washer dryer combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed in my kitchen. Noisy when spinning, but not too bad. Works fine and clothes are clean and dry, Lint filter easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am surprised how well the washer/dryer combo works. Not only it washes well, I also like the fact that it tells me how long it will take for my laundry to finish based on the load. I also like the other features such as the steam function and it has different types of washes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Best Friend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best purchase I have ever made. I suffer from asthma and this machine is rated to help with this. this machine does it all I'm just disappointed it doesn't have a setting to fold the clothes also. LG did a great job with this machine!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy again... Outlet purchase but whatever

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand that the LG - 5.0 Cu. Ft. HE Smart Mega Capacity All-in-One Electric Washer/Dryer WashCombo didn't meet your expectations. Your feedback is important, and we understand your inquiry.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-mega-capacity-all-in-one-electric-washer-dryer-washcombo-with-steam-and-ventless-inverter-heat-pump-black-steel/JJ8VPZQ98S
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    Great product/service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product and the service provided by best buy! Delivery was fast and on time!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time
    Best Buy Employee

    Rated 1 out of 5 stars

    Headache

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    Best Buy Employee
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted this to work, But this product was too high maintaince just to wash and dry. I love with a large family so that may factor in, but to deep cleN the fliter twice the month just to insure we have tne landry to dry is too much and the time takes too long for loads.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate you sharing your experience with us. We understand that maintaining your LG Wash Combo (WM6998HBA) model and ensuring efficient drying can be challenging, especially with a large family. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To improve drying performance, we recommend cleaning the drain pump filter monthly and ensuring the lint filter and condenser are free from buildup. Additionally, selecting the correct load size and cycle can help optimize drying times. For more help, you may visit https://www.youtube.com/watch?v=y6ZpcvjFcvo. For a range of common concerns, we recommend reviewing our general usage instructions to help ensure optimal performance. Please check out the full guide here: youtube.com/playlist?list=PL3PHk-jaLdvrEZzohaKRHFlzolUB9wzb6.

      We’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. ^Juvy LG

  • Rated 5 out of 5 stars

    LG All-in-one Washer/Dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all-in-one option! Sleek, great design compare to competition and high-performing. Would definitely recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Too long to dry

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes far too long to dry. My clothes always came out very damp. No matter what I did as soon as the timer got to four minutes. It would add another 10 minutes. It did this countless times. Unacceptable.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Tony. Thank you for sharing your experience with the LG WashCombo (WM6998HBA) model. We understand how disappointing it can be when your clothes do not dry efficiently, especially when you have taken various steps to address the issue. We apologize for any inconvenience caused and assure you we take this matter seriously. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/not-drying-washer-dryer-combo-unit-CT00000305-1337696273691#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy LG

  • Rated 5 out of 5 stars

    Lg all in one washing and drying machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It saves me so much more time ive had it for 3 months now and I absolutely love it and would never go back to two machines anymore.

    I would recommend this to a friend
  • Cons mentioned:
    Dry time

    Rated 1 out of 5 stars

    Terrible and overpriced.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It leaves my clothes smelling weird, even after running 6 cycles with cleaning tablets. When you choose a wash dry cycle it always leaves the clothes damp instead of dry, no matter how many clothing items are in there. Lastly, it takes 4 plus hours to wash and dry one load! I am not a fan and do not recommend.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, JRMS.
      We are sorry to hear that the ENERGY STAR® Certified LG Ventless Washer/Dryer Combo LG WashCombo™ All-in-One 5.0 cu. Ft. Mega Capacity with Inverter HeatPump™ Technology and Direct Drive Motor, Model # WM6998HBA is leaving your clothes damp, and that it takes more than 4 hours to wash and dry one load.
      We understand that this must be frustrating. Delivering the high-quality items our customers expect is important to us. We sincerely apologize for any inconvenience, and the negative experience you have had.
      Regularly cleaning the lint filter is key to maintaining an optimal drying performance on the WasherCombo™ All-in-One, and the ezLint Filter should be cleaned after every cycle.
      A HeatPump™ All-in-One uses lower temperature drying which is beneficial for the long-term health of your clothes. Even though your clothes may feel slightly moist after drying, the remaining moisture will dry off in minutes.
      The heat generated by conventional dryers can cause fabrics to shrink and wear out faster than they should, And, while these kinds of laundry accidents can never be avoided altogether, a heat pump dryer is far less likely to damage your clothes than a conventional one...^Ivan LG

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