Customer Ratings & Reviews

It was without damage work well it was almost as though it was brand new

The computer looks like a brand new laptop. It is in great condition.

As a life-long PC user and amateur composer, I was tired of wrestling with the latency when I used my bluetooth MIDI keyboard and controller. Everyone suggested a Mac and they were right. Although the MacBook was an "open-box" item, it arrived on time with no visible scratches or other marks and it does the job. This is not our first time with Best Buy. We purchased all the appliances for our kitchen from Best Buy a few years ago.

Great laptop. In perfect shape and shipped quickly.

Computer is fine, but I gave three stars because I ordered a silver and they sent me a black one

Good standard product indeed. Thank you Best Buy for good online service.

The computer is good, but I got a charger that is not for the computer so I had to buy a new one

I got the right size but wrong color, I ordered the silver but got midnight, and then the replacement process was too much so I decided to return.I saw a lot of other people had these same issues but with getting the 13 inch instead of the 15 not really worth your time.

The price was affordable and exactly what I needed for my use.

Love it, Fantastic as always even refurbished. Links up so smoothly with iPad and iPhone. Will never get a PC again.

This has happened to another person according to the reviews and should be resolved quickly, I will never be purchasing anything from best buy ever again, DO NOT BUY THIS REFURBISHED COMPUTER ITS A SCAM!!!

I ordered this item and like the other reviews i received the 13’ in air after being delayed for almost a week have been contacting customer support and also surrounding stores an the best advice given was to call the nearest store which is 2 hours away from me to make sure the correct item i paid for was in stock if so they couldn't hold on reserve anything for me and didn't know the quantity but I can hope that its still available to come in an exchange for the correct item I paid for. Its ridiculous how I'm responsible for tracking down item and being told to hope its still available after traveling 2 hours away and that's the best resolution they have to offer

They sent me a 13 inch midnight instead. I tried to exchange and they won't honor it, only return. They won't let me repurchase at the price I bought it at even though it's only been 2-3 days since I bought it. Even drove 40 miles to the store that shipped it to get it fixed. Horrible.

Abosolutely gross. Food on item. Not my idea of refurbished.

I returned to the local store BECAUSE the one I ordered on line was NOT what was sent. I was terribly disappointed. The good news is it was immediately credited to my account and I purchased in-store.

hold charge great, display awesome, refurbished really well

Great product overall - in good shape and everything promised as written on website.

I have waited for a week to get my parcel in which they gave me a 13 inch instead of 15 inch. I am extremely upset and angry as I have a flight in 2 days and I want to bring my macbook with me. It clearly says 15 inch on my order but the macbook is 13 inch. How can anyone mess up an order like this? I literally paid extra to get a 15 inch and they gave me a 13 inch.

I ordered this product but was sent a 13 inch MacBook instead of the 15 inch. I have been told that since it is a refurbished product my only option is to print a return label (I don’t have a printer so I will need to pay for printing somewhere) and bring it to a UPS store for a refund, and then order a new computer. This is a huge inconvenience and I am still without a computer. I will not be ordering products from Best Buy in the future.

Its so great for school and really helped me through the good and bad times