Customer Ratings & Reviews

Hello DaveC, thanks for the fantastic five-star score!

We are immensely pleased to hear you're enjoying the BRAVIA 8's outstanding picture quality, vibrant colors, pure blacks and high definition image–all you can expect from a top-tier television!

Thanks for recommending the BRAVIA series, we really appreciate it.

And thank you for choosing Sony!

Sincerely,
Jenn.

Thank you for sharing your feedback, SandraC! We're delighted to hear that your K55XR80 delivers crystal-clear visuals and the perfect brightness for your room. Sony BRAVIA TVs are designed with advanced picture technologies to ensure outstanding clarity, vivid colors, and optimal brightness across different viewing environments. The K55XR80 offers customizable picture settings—including specialized picture modes and a light sensor feature—to automatically adjust screen brightness based on your room's ambient lighting, helping achieve a comfortable viewing experience any time of day. We hope you continue to enjoy your Sony TV and make the most of its immersive picture quality and features! If you ever want to further personalize your viewing experience, you can easily adjust picture modes and brightness to suit your preferences in the TV’s settings menu.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Mikesag, Thank you for upgrading to your new Sony Bravia 8! You've made an excellent choice. We're very happy to hear you like the amazing picture quality of your new TV. It's also great to know that the Geek Squad did an excellent job with the delivery and setup. Thanks for choosing Sony! -Sam

Hi WilliamP,

It brings us great satisfaction to hear that you are thoroughly enjoying every aspect of your new television!

The BRAVIA 8 is a showcase of our most sophisticated engineering, centered around an OLED panel that utilizes millions of self-illuminating pixels to achieve infinite contrast and perfect black levels. This hardware is pushed to its full potential by our XR Processor, which uses scene-based AI analysis to enhance depth and clarity, ensuring that everything from bright highlights to subtle shadows is rendered with lifelike precision. By integrating our Acoustic Surface Audio+ technology—where the screen itself acts as the speaker—we ensure that the high-fidelity sound perfectly matches the stunning visuals, creating a truly unified and premium viewing experience.

Thank you for choosing Sony for your home!

Regards,
Dominick

Hi AvgTechUser, we are sorry to hear that you are not satisfied with the Sony - 55" Class BRAVIA 8 OLED, we understand that it may be really frustrating to deal with a TV restarting, especially while you are enjoying your content, this is definitely not the experience we want you to have. We would like to suggest some steps and settings you can try to solve this problem: 1 - Disable Bravia Sync settings, you can go to Settings > channels and inputs > external inputs > Bravia sync settings > turn it off. 2- Turn off Samba interactive TV, go to Settings > system > samba interactive Tv. 3- Turn on Simple IP control, you can get there through settings > network and internet > home network > IP control > simple IP control. 4- Make sure you tv has the latest software version.
If the problem persists or you may need more information, please email the below information to [email protected] so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thanks for choosing Sony. Sincerely, Dominick

Hi PeterY, thank you for the wonderful 5-star review! It's a true pleasure to hear you're loving the impressive picture and dazzling colors of your new Sony - BRAVIA 8! It's designed to deliver an exceptional viewing experience, complemented by our 3D Surround Upscaling which creates a unique, theater-like audio environment using just the built-in speakers. Thank you for trusting Sony! Best regards, -Dominick

Hi LessPower, Thank you for sharing your experience with your new Sony TV! We're glad that the picture quality of your Sony BRAVIA 8 TV is to your liking. However, if you find it a little dark, you may check this link helpful to configure various settings related to the TV display such as color and brightness for picture quality, or screen size: https://helpguide.sony.net/tv/lusltn1/v1/en-003/01-03-09_01.html . Hope this information helps!

If you need further assistance, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the K-55XR80

Thank you for choosing Sony, and here's to a more enjoyable viewing experience with your Sony TV!

Best Regards,
Maria

Hi Satisfiedcustomer, Thank you for your fantastic review! We're thrilled to hear that you are enjoying your Bravia 8 OLED TV. The vibrant colors and the built-in screen savers are indeed some of the standout features of this model. It's great to know that the screen savers are providing you with peace of mind regarding screen burnout. We appreciate your feedback and are delighted that our Google TV has exceeded your expectations. Enjoy your viewing experience and thank you for choosing Sony! -Sam

Hi TracyS,

Awesome! We're glad to hear that you like the picture and sound quality of the TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi, MrsClean,

Thanks for the review and the 5-stars rating! It is fantastic to know you are loving your Sony BRAVIA TV picture quality! Including Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity for you to enjoy the content on the highest quality!

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hi Zephyr,

Thanks for the excellent feedback on your BRAVIA 8! We're delighted to hear you're enjoying the picture quality and we really appreciate your advice about the room lighting. We're also glad you were able to take advantage of a sale. It's great to know that the TV provides such a high level of performance that you would consider it a worthwhile investment even at full price.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi RogerB, Thank you for your 5-star review of the BRAVIA 8! We're thrilled to hear that you are enjoying the perfect color and black depth, as well as the no-glare performance in your oceanfront room. It's great to know that the wide-angle viewing is meeting your expectations. We appreciate your feedback regarding the sound quality and the need for a soundbar. Your insights are valuable and help us improve our products. Thank you for choosing Sony! -Sam

Hi ArthurlW, thanks for taking the time to share your experience with the Sony - 55" Class BRAVIA 8! We're truly happy to hear you're enjoying the wonderful picture quality full of rich colors and clarity. We really hope you continue enjoying the astonishing viewing experience that this TV has to offer, and thank you for trusting Sony! Regards, -Dominick

Hi DAVIDL, thank you for sharing your feedback and highlighting both the great picture quality and your concern with reflections on your K55XR80.

Reflections on the TV screen can sometimes occur when there are strong light sources, such as lamps or windows, positioned behind the main viewing area. This is a common characteristic for many flat-screen televisions, as the screen may reflect ambient lighting in the room.

To help minimize this effect, you can try a few adjustments:

- Position the TV so it faces away from direct light sources.
- Adjust the lighting in your room, reducing strong lights directly behind your viewing position.
- Use curtains or blinds to control sunlight if the TV is opposite a window.
- If possible, use lower-brightness or indirect lighting in the area behind the TV.

We appreciate your input, which helps us continuously improve our products and support resources. If you have further concerns or need more tips, please feel free to reach out to our support team.

Thanks again for choosing Sony and for being a valued customer!

Best regards,
Gus
Sony Social Media Team

Hi Timonium,

It is truly wonderful to know that you love your new 55" Sony BRAVIA 8 and that you found the purchase to be a great investment! We dedicate significant effort to ensuring our OLED models deliver outstanding picture quality with pure blacks and vibrant colors, all complemented by excellent sound. Your feedback confirms that the XR Processor is providing the immersive experience we aim for.

Thank you for choosing Sony!

Best regards,
Dominick

Hi DianeH! Thank you so much for your wonderful review! We are truly honored to hear that you love your new Sony Bravia TV and appreciate the vibrant colors and exceptional picture quality.

Our Bravia 8 offers a stunning viewing experience and features, like 4K HDR and advanced color technology that makes a positive impact on your entertainment.

Thank you for choosing Sony!
Best regards,
Estefany

Hi EllenM,

Thank you for choosing Sony!

We're elated to hear that you love the picture quality of your K55XR80 TV and found the setup easy. Your feedback about the remote control is valuable to us, and we appreciate you sharing those details. It’s wonderful to know you’re very happy with your K55XR80 TV, and we’re grateful for your thoughtful comments that help us continue improving your experience.

Best regards,
-Fred

Hi TiffanyA,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your brand new BRAVIA TV! Experience a cinematic OLED picture unlike any other. Witness stunning contrast and billions of quantum dot colors, beautifully illuminated with our highest OLED brightness, all intelligently powered by our XR Processor with AI technology. Complemented by a sleek design and rich sound emanating from the screen, everything you watch will feel like a captivating cinematic event.

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi, DianeS.

Thanks for the great review and the 5-stars rating! It is fantastic to know how much you are enjoying your brand new BRAVIA TV! With the great picture quality because of the Sony's XR Processor, which intelligently enhances every scene in real-time boosting color, contrast, and clarity and the amazing capacity to access billions of accurate real-world colors thanks to the XR Triluminos Pro!

Thanks for choosing Sony, have a fantastic day!
-DiegoV