Customer Ratings & Reviews

Lightweight laptop, with a spacious 16-inch display that’s perfect for work related tasks. The keyboard is really comfortable, making long hours of work feel easy. It's a solid choice for getting things done!

TL;DR: I was shipped an "Excellent" open box unit that was essentially a filthy brick. Zero stars for Best Buy for shamelessly shipping me a dirty laptop in an unusable state and passing it off as "Excellent" (defined as working and looking like new), while charging me a premium price over "Good" and "Fair" condition. Hey, BB, this is known as fraud. The three stars are for ASUS, who thankfully included in their BIOS a cloud recovery... albeit a monstrous 14GB download (?!). Why did it come to that? Because WiFi wouldn't work at all during Windows setup... a dead end. After hours making the laptop usable (including a while of scrubbing the dirty smudges throughout the top), I'm mostly pleased with it... So far my main gripe is that the dimmest keyboard backlight level is still too bright for night use. I had to angle the reflective display away from me to keep it from mirroring the backlit keys. Some other cons include the so-so port selection, the lack of a privacy shutter for the webcam, and the lack of a fingerprint reader, which ASUS seams to refuse to include in their laptops. Things I like include the OLED display, materials, aesthetics, light weight, speed, storage & RAM capacity, large trackpad, large keyboard w/o numpad, sound system, overall value, and ASUS' tasteful & useful software/firmware aids.

This has been a great productivity laptop. The screen is amazing and lightweight makes it easy to carry around.

Laptop works perfectly. Love the color/aesthetic of the case, and the performance has been flawless. Purchased as an open box, very pleased.

This is a beautiful laptop. The design and display are impressive. However, it gets so hot on the underside and keyboard that I am not sure I am going to keep it. It is amazingly thin but it may be the thinness that that is causing the heat issue.

This is a case of a laptop that is based all on design with no thought of function (mainly heat dissipation). The build quality/4K touch screen/cpu speed/battery life are all very good, but because of how thin this laptop is, the heat build up is extreme. The keyboard and underneath get very hot/fans are constantly running. So typing on this laptop is not very comfortable. Also would be concerned for longevity based on the heat build up over time, depending on how heavily it is used.

The laptop gets super hot while charging. Other than that its a great laptop for daily use with a stunning display.

I needed to get a laptop quick for work as my old one randomly blew up. Went to best buy and out of all the laptops i looked at this was the most premium and lightweight one out of all of them. The only one that maybe could come close was the microsoft surface but it wasnt as light as this one. Very good computer so far and i Love the OLED screen

Great laptop, very slim, portable, and very nove OLED display. Handles the programs I use frequently with ease, which includes Matlab, Solidworks, programmimg compilers.

its so light and faster than ever I had, I recommended. I'm so happy for my election

Good laptop amazing price. Open box half price and shipped to the house too

Clear beautiful screen with bright; fast processor. Just what I needed for all of my person tasks!

fantastic laptop so far, max out the display settings and you'll be drooling.

This is a fantastic computer at a good price. Plenty of memory and processor speed to handle larger applications and graphics.

Have had no problems it’s been perfect. Have loved every asus I have gotten

One of the best laptops out in this size and specs. Doesn't get hot and is very efficient. Great screen and really good build quality.

I picked this laptop for its 3k resolution monitor, and it didn’t disappoint. However, after one month of daily casual use (email, web surfing, some video streaming, occasional WoW playing) it refused to boot up after being shut down. After a one month trip to the ASUS repair center, where the BIOS was flashed, it was returned to me and was working again. Fast forward six months later, same issue again…shut it down one night and wouldn’t boot up the next morning. This time I took it to Best Buy and had the Geek Squad send it off for repair. This time the OLED module and screen had to be replaced, but after a month of waiting, Best Buy authorized an exchange because repairs were taking too long. Laptop was thin and lightweight but had an amazing screen, when it worked. It also heated up under normal use, using the ASUS onboard software it ran routinely at 80+C, frequently up to 90+C…made for a hot keyboard! Don’t know if i got a lemon or this is just a bad design.

Great lap top, good graphs and fixtures, I will recommend it

I like my new laptop it has so much innovations and AI incorporated, good design and very light

Performs great for your daily needs, whether that’s school or light gaming.