Customer Ratings & Reviews

The technology is easy to use. Also it works great.

Great insurance to have to protect you incase it breaks

When it comes to portable devices, I always get ADH protection for them. You never know when an accident may happen and it's good to know there's a protection plan to try and fix the device. I haven't had to use the plan for the device I got it for.

The in-house service is excellent. Had to wait for a very long time to get help on the phone and the man became very irritated with me while helping. This is very different from the past 2 years.

I always get warranties because you just never know.

I bought this only so I could have them transfer all my old data from my computer to my new one. Great services but other than that no use for it.

Great for people and tables on the move recommended

Geek Squad was used in house at best buy and i believe it is a good service however not all technicians have same knowledge base so if not getting quick answers, ask for someone who can speak to the problem and solve it without wasting time.

It's a must because with electronics you it's needed

Good serves and timely pick up time as I needed it

Bought this as a gift for someone and they love it

Geek squad protection makes owning products stress free.

Unable to review as I have not needed to use it yet. I dropped my last Fire tablet and had to replace it because I didn't take the Geek Squad protection then, but I did this time.

but had on my laptop seem to be okay, although i received my laptop back from repairs due to cracked screen and my speakers weren't as loud as they were when it was sent back to me?

You should definitely buy the insurance it's very helpful but just keep in mind there is possibly going to be a deductible but it will be definitely cheaper than what you paid for the product

usually don't buy computers from bestbuy but microsoft store was closed because of Covid. Hate having to mail products off because "geek squad" is nothing more than a postoffice.

I bought the protection. It was close to half the price for a 2nd tablet. I often 2nd guess these types of protection services. Do it again...probably not.

From past experience they do what they can to resolve any issues. If they can’t solve a problem they can assist in the purchase of a better product

So far I've not had any issue with my product yet. Having a protection plan on a product is smotimes good.

My son has had a couple of Fire tablets and ended up cracking the screen. The warranty has always replaced the tablet and then I just purchase a new warranty for the replacement. We’ve actually replaced a couple until the last time…… my in-laws also have a fire tablet and Best Buy let them have my warranty (they bought their own warranty), so when I needed to replace mine the warranty had already been fulfilled. Yes, we have the same last name but not the same first name or phone numbers. After 2 days of talking to a manager at the store and someone through the 800 customer service number it was never resolved. POOR CUSTOMER SERVICE!