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Customer Ratings & Reviews

Your price for this item is $423.99
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The comparable value price is $529.99

Customer reviews

Rating 4.4 out of 5 stars with 738 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the large screen with great clarity, easy setup, and affordable price as positive aspects of the laptop. However, they express concerns about the keyboard lacking backlighting, limited battery life, and durability issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 738 reviews
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP computer is so easy to use. The large screen is a great advantage.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Super fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, large screen, love the keyboard, easy to set up. Awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has been really easy to use and perfect for all my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size and quality of this laptop my husband will love it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is fast lat top and goo price, I recommend a my friend to buy one

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Works like a chram

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a great laptop. It was very easy to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for my wife’s laptop lost in a house fire last year. HP is our preferred brand and this purchase fit the bill for memory, disk drive, and it has a DVD player/burner.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great buy for an upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great replacement for a 5 year old system. Lighter, bigger screen and has a DVD drive. You don't get those for less than a $100 dollars installed now. A definite buy. I would get another one if it was still available.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen size, easy installation and super fast delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Large screen

    Rated 5 out of 5 stars

    Satisfied so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had the laptop for under a week now but found it was reasonably easy to set up and has been working well as I load my old files on to it. Very happy so far. Love the larger screen compared to my old 15".

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop! I bought it for a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Laptop HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent laptop. Very fast . Great screen. Very good

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only concern may be battery life, but great value.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast computer does great for world of warcraft!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for the buck ever. I love the speed and wide screen, the graphics are flawless and it's the best laptop with the intel processor and GB/RAM for the money. I really love gaming with this pc.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Large screen

    Rated 5 out of 5 stars

    Perfect for my use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a laptop before. This is perfect for me. Easy to use. Fits my application perfectly. Screen size is perfect. Only problem is flat keyboard. But, that is chacteristic of laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    OK laptop for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop because my old one was dated and having issues. Saw this one on the deal of the day and decided to order it. HP 17.3 with a TB hard drive for $449.99. Seemed like a good deal. Was cheaper than the 15.6" counterpart. Only issue was when I unpacked it and tried to install driver for my printer with a cd, found the CD/DVD drawer wouldn't open. Called my local store and Geek Squad said to bring it right up. Within 15 minutes they had a new CD/DVD drive installed and I was on my way. Can't beat the service. It's why I keep coming back to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was recommended to me by a Best Buy employee after my old computer could not be fixed by Geek Squad. It was on a special sale that day, and even had a DVD player built in like my old computer. It was easy to set up, and to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portable office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a replacement for a laptop that topped out at 8GB of memory. As a bonus, this machine is lighter, and less bulky than the previous one, so using this for meetings is less of a pain than the other one as well. Downside: This machine comes with Windows 10 Home. I purchased Windows 10 Pro from another vendor, and the new Product key is not being recognized. The upgraded functions that I need have been installed, and work fine otherwise. Also, had to add another 8GB stick. But now I'm off an running again, while still able to use previous tools.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Price

    Rated 4 out of 5 stars

    Nice laptop with easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for what laptop offers. Nice size screen, processor is a decent size. Easy set up tool and downloaded needed software without issues.

    I would recommend this to a friend
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