Customer Ratings & Reviews

Nice additive for items bought, i didn’t need to use it but it definitely is nice knowing you could get your $500 item replaced or fixed for a small extra charge compared to the price of the item you bought.

So far is good to purchased plan protection for all my electrical item , never have a problem when it comes to get it return or replace the best

I love this, I have only had to use it once, but they replaced my item immediately. I love this because it saves you in the event of an unexpected error or malfunction . You do not have this you have to pay full price. They are always so nice too.

Had to use my Geek Squad warranty for my tv and that whole process was easy. Called it in, was easy. Technician came out and he was friendly and helpful. Whole warranty process was excellent.

Never second guess adding this to any and every tech purchase. Case in point: we purchased a PS5 in August 2024 for my son's birthday. His controller is drifting bad. Stopped into best buy, and they submitted the PlayStation warranty for me. We got to keep his old one and his new one will be delivered in 5 days or less. And while that comes standard for every PlayStation purchase, I didn't have to deal with submitting the warranty myself. And the next time it needs replaced (it will happen, PS5 controllers are notorious for drift stick) geek squad coverage will replace it.

They get you in an out if it’s something simple also very helpful with customers service make sure you understand what they are explaining to you very recommended

Brought it yesterday and received it earlier this morning and when I tell I truly adore this PS5 this is my very first console as a girl gamer and I am truly having a ball with now playing the games I used to always want to play by starting with the classics DOA6!

I had a problem with my PS5 after 1 year and a half and this protection plan fixed it for free very quick and easy. Very recommended

Geek squad is peak masculinity at its finest. Top of the mountain is experience. Come down with a full on man beard. These dudes don’t play — and neither will you once you have experienced…the geek squad— whoa!!

Havent use yet but im guess if i need them it will be perfect and fast. Have used them on other items

I have used my warranty services before with this purchase and I recommend purchasing the added warranty with every purchase, Best Buy stands behind thier warranties!

They were very helpful I would definitely go back and use there service

I’m so glad we decided to purchase the 2-Year Accidental Geek Squad Protection plan—it has already proven to be worth every penny! A couple of days ago, my son’s PlayStation 5 HDMI port got bent, and we weren’t sure what to do. Luckily, with the protection plan, the process was incredibly simple. We took the console to Geek Squad, and they immediately offered us a brand-new replacement. The entire process was seamless and took less than 10 minutes! The staff was professional, helpful, and efficient. I highly recommend getting this protection plan for peace of mind. It’s a lifesaver!

I prefer to be prepared, rather than rely on luck, that's why I chose this plan.

I honestly can’t say enough good things about the 2-Year Accidental Geek Squad Protection plan. I got it when I bought my laptop, and it’s already been a lifesaver. I’m pretty clumsy, so I love knowing that if anything happens—like if I drop it or spill something on it—I don’t have to worry about paying for repairs. I had a small issue with my screen cracking, and the process to get it fixed was super smooth. I was able to set up an appointment online, and the technician was super friendly and fixed everything quickly. I’m really glad I invested in the protection. It’s just nice to know I’m covered without all the stress. Definitely worth it!

I cannot recommend the Geek Squad 2-Year Accidental Protection Plan enough! About a month before our plan expired, my 9-year-old's PS5 controller suddenly stopped working. I scheduled an appointment online the same day, and the process couldn’t have been easier. To my surprise, Geek Squad didn’t just replace the controller—they replaced the entire PS5 console along with it! We walked out with a brand-new system and controller on the very same day. The entire experience was stress-free, simple, and so convenient. This protection plan is worth every penny, and I’ll definitely be purchasing it again for future electronics!

Always a good idea to buy the Best Buy extended warranty definitely worth buying to protect your purchase

Excellent service, they really are very good. I have had this service with other teams and they are very professional.

Always a good idea to have warranty and repair at arms reach but hopefully I don’t need it!

This is a good innovation to protect your well loved devices. The staffs are thorough professionals.