Customer Ratings & Reviews
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would recommend to a friend
- Rated 1 out of 5 stars
Geek Squad is a big rip off
They do not cancel this plan after canceling your order. They put you on hold forever and make it impossible for a refund.
No, I would not recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Geek Squad Accidental Protection
Software Posted
Geek Squad will not repair the strips on the back of my HP Envy because they say they are cosmetic!!! They are not cosmetic. They keep the computer from sliding around. I WANT IT REPAIRED.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 2 out of 5 stars
I havent used this yet.
Toots Posted
I havent got to try any of this from the geek squad.
I would recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Thanks for your review. If you have any questions or concerns regarding your Geek Squad Protection, please don't hesitate to call our phone support teams at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 1 out of 5 stars
Warrenty
Reward124 Posted
My daughter computer broke down 2 days after warranty and I was told there’s nothing they can do
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
BAAADASUS
BAAADASUS Posted
ABSOLUTELY HORRIBLE CUSTOMER SERVICE, DO NOT USE THESE PEOPLE!!!
No, I would not recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Average coverage
JimD Posted
We were not impressed with this coverage / it did not cover an issue with our PC that we had to send to the manufacturer to fix.
No, I would not recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 1 out of 5 stars
didn't use it
JohnnieS Posted
could be a good plan but what I needed and switched to was the Best Buy Plus so the techs could just transfer my data from old machine.
I would recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 2 out of 5 stars
High quality, low phone availability
nthall6555 Posted
Quality of service is high IF you do not need it quickly over the phone.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Horriblelaptops
BestBuySellsFaultyProduct Posted
Worthless protection. Ended up on phone for 4 hours and each dept transferring me without any resolution. Will never buy anything from Best Buy again! Poor quality products that they don't stand by.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
3-Year Accidental Geek Squad Protection
Guiomoncada Posted
My kid has an accident with his device 2 weeks from the purchase and yes he got a new device but we lost the complete 3 years of insurance who cost half of the price of his device.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Geek Squad Sucked
Shay79 Posted
I contacted several times, they were very rude, not understanding and definitely will never invest in the Geek Squad again.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Not Worth the Money
Sepia83 Posted
Each time I try to use the warranty, which costs. $159.00, the agents are more interested in selling me an additional warranty instead of trying to discover my concern.
No, I would not recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Not worth it
Rjmjr Posted
My pc crashed with a bluescreen and the keyboard broke and did not get support to fix the issues
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Geek joke
Tommy Posted
Same as always not worth the money they charged. Can never duplicate any issue you come in with.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Cant use Geeksquad if your NEW computer sucks
RebeccaJ Posted
Idk how good their warranty is. The computer sucks so bad its been sitting in its box for over a month. I HATE THIS COMPUTER AND WOULD NOT RECOMMEND IT AT ALL.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Cancelled
Laptop Posted
Didn't last for a year! After I used it once it was cancelled by the geek squad. Still don't understand why.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Bestbuy protection plan
JohnV Posted
Make sure that you read the terms and condition. Otherwise, you might just be paying for something you will not be basically be needing for the year you paid.
No, I would not recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Not worth the money
Mamba Posted
If I could give no stars, I would. The service was a waste of money as I could do everything myself. You have to be careful of the wording when purchasing services, because they do not like to stand up to there services.
No, I would not recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
NON EXISTANCE
LindaB Posted
I RECEIVED A 15" VICE A 15.6. THE COMPUTERS WERE SWITCHED I NEVER KNEW BEST BUY WAS SHADY NEVER UTILIZED I HAVE A 3 YEAR PLAN
I would recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Not worth it
Emilys Posted
There prices are outrageous and there knowledge of what they can do is terrible. Save your money.
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Emilys – I’m sorry to hear that you didn’t find value in your Geek Squad Protection plan and that you didn’t get the service you were expecting. If you need any additional assistance with your plan, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).