Customer Ratings & Reviews

m so glad I added Geek Squad Protection when I bought my Meta Oculus. When the battery port started malfunctioning and I noticed a slight burning smell, I was honestly worried I’d be stuck with a costly repair or worse—no replacement. But Geek Squad made the entire process seamless. They quickly diagnosed the issue, didn’t make me jump through hoops, and I walked out with a brand new device. The peace of mind this plan gives you is unmatched—especially with high-ticket tech that you use often. Pros: • Hassle-free replacement • Fast, professional service • Covers unexpected hardware issues • No long waiting period or hidden fees • Staff explained the process clearly and kindly Cons: • You have to ask questions upfront to fully understand what’s covered • Can be a bit pricey, but 100% worth it in my case If you’re on the fence, just do it. It paid off for me, and I’ll never buy expensive tech without it again.

What can I say? I bought this super expensive device for my five year old I’m very happy there’s a way to protect it

I really enjoy knowing that if my oculus has any issues or gets broken I have a warranty that lasts 2 years

Fair, straight to the point, & affordable. Really helped me with my first pair, I used all the wrong materials to try & clean them & ended up scratching the lens & getting bubbles towards the the top of the tint film, geek squad scheduled me an appointment within 2 days & offered me either a in store, credit or getting the exact same pair same day.

I got the 2-Year Accidental Geek Squad Protection for my Meta glasses, and I’m really glad I did. These glasses aren’t cheap, so having extra coverage for things like accidental drops or spills just makes sense. It’s reassuring to know I’m protected in case something unexpected happens. The setup was easy, and now I can use my Meta glasses without constantly worrying. Definitely worth adding for the peace of mind!

The Geek Squad service I received for my new home theater setup was truly excellent. The two agents were punctual, called ahead of time, and were extremely professional from start to finish. They carefully wall-mounted my 65-inch TV, ensuring it was perfectly centered and level. What impressed me most was their attention to detail. They took the time to integrate and configure all my connected devices—including the soundbar, streaming box, and gaming console—and neatly managed every cable, leaving no mess behind. The entire installation was efficient, clean, and completely stress-free. I highly recommend their professional installation services.

Did not think I would love the VR, but I do. It has been fun exploring different countries and vacation destinations. But.. even more fun to play sports games such as tennis and golf. My son has his games that he really likes, and every member of the family has their own games they enjoy. The graphics are unreal, and I did not expect it. I am not a "gamer" but I like this.

I’m so glad I added the Geek Squad Protection Plan to my Meta Quest. I bought it a while ago, and when it recently stopped working, I assumed it had already been 2–3 years since the purchase. I was ready to buy a new one, but an associate offered to check my protection plan—and it turns out it was still covered! Since the damage was beyond repair, they processed a refund, and I was able to walk out with a brand-new Meta Quest the same day. I’ll definitely be adding the protection plan to all my future Best Buy purchases!

I purchased the 2-Year Accidental Geek Squad Product Replacement plan for my new tech gadgets, and honestly, it has been a game-changer. From the moment I signed up, I felt a huge sense of relief knowing that accidental damage like drops, spills, or unexpected mishaps wouldn’t wreck my device or my wallet. The claims process is impressively smooth and straightforward. When I accidentally dropped my device, I contacted Geek Squad, and within no time, they arranged a replacement without any hassle. The support team was friendly, efficient, and truly cared about making sure I had a great experience. What I love most about this plan is the peace of mind it offers. For anyone who’s a bit clumsy or has kids around (like me!), this coverage is absolutely worth every penny. It saves you from the stress and cost of expensive repairs or buying a new device altogether. If you want to protect your investment and enjoy worry-free use of your gadgets, I can’t recommend this plan enough. It’s more than just protection — it’s a smart investment in your peace of mind.

With the Meta Quest 3, you cannot go wrong with adding Accidental protection. Only wish they had one for more years! I spent probably $400 on replacement parts for the Meta Quest 2! Still spending money lol! Totally worth $100

I can see clearly now!! Thank you Meta for the awesomeness experience of seeing through the clutter. I see, I hear and have great conversations with errthang I come in contact with. Picture taking, video sharing and lots, lots more. Simplicity at it's best. What else do you have for me, I dare you. Thank you again and will be enjoying my help on my nose...

I make it a policy to buy major electronics at bestbuy & cover them with geek squad. Electronics are fragile & geek squad has been amazing at helping me protect major purchases & replace them when necessary

Just Incase the Investment is worth the trouble you never know what kind of issues or Inconveniences can happen

I picked up the 2-Year Accidental Geek Squad Protection plan and it’s been a reassuring addition. It covers those “oops” moments—like drops, spills or unexpected mishaps—so I don’t have to stress about a costly repair if something goes wrong. Setup was straightforward and the team at the store was helpful. If you’re investing in tech, this plan adds solid peace of mind.

If you drop things easily, this is needed. Ive accidentally dropped mine 4 times since owning it because of my motor functions failing and this is a life saver. If you have motor issues or cant grasp things with your hands well, I do recommend spending the money to get this.

If you’re thinking about getting into VR or upgrading from an older headset, the Meta Quest 3 is a fantastic choice. The visuals are crisp and immersive, thanks to a major resolution upgrade that really brings games and environments to life

Geek Squad has been a total lifesaver for me. Knowing I have expert support whenever something goes wrong with my tech makes me feel completely at ease. I recently used it for help with my Meta Quest 3, and the process was smooth, fast, and stress-free. They handled everything from setup to troubleshooting like total pros. What I love most is the sense of security it gives me. Whether it’s a laptop issue, phone problem, or any new device I buy, I don’t have to panic or search YouTube for answers — I just call Geek Squad and they take care of it. The fact that I can walk into a Best Buy or get help remotely is super convenient. It’s not just tech support — it’s peace of mind. I honestly don’t think I’d buy expensive gadgets anymore without having Geek Squad as backup.

As an avid enthusiast of virtual reality, I recently had the pleasure of experiencing the Meta Quest 2 Advanced All-In-One VR Headset, and I must admit, it left an indelible mark on my perception of immersive technology. This cutting-edge device has redefined what it means to be truly engrossed in a virtual world, offering a level of immersion and functionality that surpasses its predecessors. Here's a breakdown of why this headset has set a new benchmark for VR enthusiasts: Design and Comfort: The Meta Quest 2 Advanced doesn't compromise on comfort or style. Its sleek, lightweight design allows for extended usage without causing strain or discomfort. The adjustable straps and ergonomic build ensure a snug fit for users of varying head sizes, further enhancing the immersive experience without compromising on comfort. Visual Fidelity: The visual fidelity of the Meta Quest 2 Advanced is truly remarkable. With its high-resolution display and improved optics, the headset delivers crystal-clear visuals and vibrant colors that make every virtual world come to life. Whether exploring dynamic gaming environments or engaging in immersive educational experiences, the visuals remain sharp and vibrant, enhancing the overall virtual reality experience. Performance and Processing Power: Powered by cutting-edge technology, the Meta Quest 2 Advanced boasts impressive processing power, enabling seamless and lag-free performance even in demanding virtual environments. The smooth rendering of high-resolution graphics and the swift response to user movements create a truly immersive experience that feels incredibly lifelike and responsive. Content Library: One of the standout features of the Meta Quest 2 Advanced is its extensive content library. Offering a diverse range of games, applications, and experiences, users can delve into a plethora of virtual adventures, educational simulations, and immersive storytelling experiences. The constantly expanding content library ensures that there is always something new and exciting to explore, catering to users with varying interests and preferences. Intuitive Controls and User Interface: Navigating through the Meta Quest 2 Advanced's interface is intuitive and user-friendly, allowing users to effortlessly access their favorite applications and games with ease. The intuitive controls, including hand tracking and gesture recognition, further enhance the immersion and eliminate the need for cumbersome controllers, providing a more natural and seamless interaction with the virtual environment. Overall, the Meta Quest 2 Advanced All-In-One VR Headset sets a new standard for immersive virtual reality experiences. With its comfortable design, impressive visual fidelity, powerful performance, extensive content library, and intuitive user interface, it is undoubtedly a game-changer in the world of virtual reality. Whether you are a seasoned VR enthusiast or a newcomer to the world of immersive technology, the Meta Quest 2 Advanced is a must-have device that promises to redefine your perception of virtual reality.

Geek Squad was great to work with. The technician was professional, on time, and explained everything clearly. Setup was quick and smooth, and it was reassuring knowing everything was done correctly. Definitely a stress-free experience and worth it.

I got this just in case for one of my Meta products, and I definitely think it’s worth it. You never know when something might break, and accidents happen. I recommend getting it if you’re the type to worry about the “what ifs.”