Customer Ratings & Reviews

As an insurance plan, I often take out geek squad protection. In general it has paid for itself. Best Buy stands behind the plan

The Best plan that I could have purchased for the phone already there was an issue with the charger and they took care of it promptly.

I hope not to have to use the support on my product, but I feel they will come through if needed.

Phone ok does not recognize most words. With talk text...

I get the geek squad protection for all the high dollar devices i purchase from best buy. I have had to use it many times...worth the cost.

Good for protection at a reasonable cost, especially prepay

The geek squad is great and has great cell phone replacement options

The fees associated with mobile device coverage are excessive. The up front cost of Geek Squad Protection is $159.99 for two years. This covers accidental damage, liquid damage, and malfunction. However, what was not explained thoroughly is that there is an additional $149.99 service fee for every claim made. Perhaps if you have a habit of using your device as a football, underwater, near strong electromagnetic fields this plan would be beneficial. However, as a fixed fee of roughly $310 I see little benefit when the device only costs roughly two times this much. If I had not purchased the insurance and had underwater electromagnetic pulse footballed my phone within 6 months I'm sure I would have kicked myself. I still don't see the long-term cost to benefit ratio being worth it. Shame on me for not thoroughly reading/understanding the fine print.

I purchased this plan in case something unforeseen happens to my new cell phone. Am glad this is available to cover my purchase.

I am a smartphone dummy and they patiently showed me how to do the things i want to do on my phone.

I would never buy a high priced item wuthout my best buy warranty. Ty Best buy for having this awesome warranty available.

Great value and great coverage i use my phone worry free.

They took my laptop in to do yearly maintenance. Good job and explained what needed fixing

This is a wonderful service that Best Buy offer to their customers

Thank God I didn't have to use it until now. But I know it's worth it

It was a good deal for the price, I am hoping I do not have to use it, however I have the piece of mind that it will be covered

Havent had to use geek squad prot. For new phone yet and hope i dont.

It is a good thing to have but I hope I won't need to use it but it gives me peace of mind to know I have this for my phone.

I have had a couple of good experiences with Geek squad. Worth it.

The Geek Sguad members are friendly and don't make me feel stupid when I ask questions about the product I purchase. Great service!