Customer Ratings & Reviews

Being high speed and up to date on tech is not high on my parents priority list at all. They are cool, and as long as things (ie. the internet) work, they are satisfied. My brother and I, we are a little more up to speed and while we were home for Christmas (always visit your family), my dad mentioned that Netflix programs were taking unusually long to load / lagging / pausing. I had bought them an Airport Extreme a few years ago, so I figured it had to be that (I also hardwired the modem to a desktop and it was clocking 150 while the wireless was like 25 max). I personally have an X8, so I brought it over to see how that would pan out... Still a weak connection. Problem is that my parents house is really big (3 floors, top floor spans out over half the second floor, and there is a basement.), with walls that divide the dining room / family room / kitchen ect. over 10k sq. feet. Whatever the walls are made of, absolutely haze wireless signals, and to add insult to injury, the room where the internet comes out of the wall towards the back of the 3rd level... I did my research and chose to go with Orbi because the house has a 150Mbps package and I wanted my parents to have that performance. With that said, I was pretty sure Orbi was going to fall short of the task, simply because this house is a wifi elephant graveyard: 1. First things first, Orbi does not look like the picture you have in your head right now. These things are seriously huge. When I opened the box, I literally laughed out loud because I knew I was going to have to explain what these 2 mega-huge flower-vase looking things are doing in our house. Seriously, I couldn't fathom Orbi could be as big as they are. Either way, I tucked it behind a picture frame and it was cool, but you should know it's way bigger than you can imagine in real life (so plan for that as I didn't). 2. I read all the complaints about the firmware and connections and stuff, so I downloaded the updates from Netgears website beforehand to install them manually. I brought both units to the same room so they could set up close to each other.. I had to turn off (unplug) the modem first, plug in the yellow ethernet cable into Orbi, plug the modem power cord back in, and then give power to each Orbi unit last. This establishes a new connection for the Orbi and Modem to use. Once connected, I did manual FW updates on both the S and R, and it took like 10-15 min to setup. It was very simple. 3. The router is in the back room upstairs and nothing can be done about that. I read that the router should be placed centrally in the house or whatever, but that wasn't possible and I went with the only option I had. The Satellite is on the floor below, maybe 50 feet away, but it is more centrally located in the house. The 2 units do not have a line of sight to one another, and I thought this might cause an issue. It didn't. 4. I can't believe that our entire house is covered with the 2 unit set. On the 2nd and 3rd floor, I get 165Mbps out of my macbook pro (AC) with full signal. I went down to the basement level (90% sure signal would not reach) and that too had full signal but the speed was 120. There is no 3rd satellite, making this set much stronger and wider than I thought it was going to do. Personally, I am very picky and critical of my tech. Furthermore, if I'm about to drop 450 bucks on a wireless router for my parents, it better meet my astronomical expectations. Surprisingly, it does, so I figured I would write the review I wanted to see out there for the next me and you. This thing consistently out clocks the 150mbps speed my parents pay for, and I just upgraded their service to 300mbps which will activate tomorrow. I am optimistic that Orbi will crank out 300 speed no problem all over the house. Its legit. If you are taking the time to read these reviews, you most likely face a architectural challenge like I did. Its expensive, but if you are on this level and you know what you want, you pay for what you get. Orbi delivers. Good luck.

I replaced my old Netgear telephone modem and old Netgear WiFi router with a Netgear VDSL2/ADSL2 telephone modem and Netgear Orbi WiFi system, and had Geek Squad installation. I have had to call Netgear regarding the old components before, and, while things worked out, I wasn't happy with the 90-day warranty coverage policy. Now, I have TWO-YEAR WARRANTY AND SERVICE coverage through the Geek Squad and BestBuy, for what I consider reasonable peace-of-mind. I'm a 57- year-old Irishman with a bad neck, shoulders, back, lumbar spine and hips, and I am happy. 'Nuff said!

I always go with the geek squad protection because to me it's better to invest a little then to need to invest a lot down the road. The geek squad has helped with my washer machine is the only one I've had to utilize and they came out the next day from the complaint and fixed the problem! They went above and beyond and I truly appreciate them and value there expertise!

I have a electrical engineering degree so I can pretty much hook everything up. I have my sonos system, I have stereo system set up with a Arcam receiver and Bowers &Wilkins speakers which when connected by a optical cord to my LG OLED TV is just awesome! But sometimes when I drop big bucks on something at Best Buy I like to have some insurance on the item.

I took out the GEEK Squad warranty on a new 4K TV and the Harmony remote. The remote started having issues after about a year (not completing the requested activities etc.). Then it began draining te batteries within a day of putting new ones in. I took it in and received a credit equal to the purchase price. So I bought a new one.

I could not go without Geek Squad! Being able to call them 24-7 Is awesome. They are able to save me a lot of time and money! Instead of taking things back to the store they are able to fix my problems from home and teach me how to do things myself. ALWAYS WORTH THE MONEY!!

I wasn't going to get the warranty, however, after talking with a Best Buy rep, it was an easy choice. The warranty that comes with the camera is only for manufacturer defects, while the Best Buy warranty is for anything, which is completely worth $50. Would buy again!

Always always always support and back your product you buy with Geek Squad protection. It's inevitable that the product will flake, so that does not mean BestBuy sucks it just means it's technology. That's why BestBuy offers reasonably priced Geek Squad plans

It is nice having piece of mind with a camera system that cost almost a grand after taxes in case something happens. Unfortunetly all of the issues i am having are software related so i am not sure if this will help me in the long run.

Arlo replaced 2 cameras near the end of their one year warranty. However, after they were replaced the base station did not work and their warranty had expired. Best Buy honored their two year warranty and replaced the set. Thank you Best Buy.

Sorry BB, but I don't always buy the extended Geek Squad protection on a lot of things I buy. BUT, there are times you should. The system isn't that much. The system isn't either really. BUT, try to buy one of the cameras along....and it's gonna cost if it breaks. Your going to put it out side, in the weather, snow, rain, heat, things happen. SO for the price, not a bad idea.

Highly recommended on larger dollar purchases as you never know when you're going to buy something and have it die on you after a year and you're out of luck. Highly recommend on any new technology

The geek squad at Best Buy has some of the best employees I’ve ever encountered. They are so knowledgeable and extremely friendly. They responded promptly to my questions.

I will say the Geek Squad Replacement is well worth the money on most items. I've used it for my Nighthawk X8, the 2.4 radio burnt out on it and i was able to replace it in no time.

My old router stopped working properly and the store manager credited me my original purchase price toward a newer and better product, so I only had to pay the difference.

The extended warranty is the best ever. When my item couldn't be fixed Best But replaced gor free. However the warranty had to ne updated. Still in all a great value.

I'm glad I got this warranty as I had to use it recently. Without it, I would have had a $400 router turn into a paperweight. Due to the lack of quality in the manufacturing of today's electronics, it's worth spending a little bit extra for insurance on costly items.

Geek squad rocks!!! They are awesome! The thing is that the products are so good that you rarely have to use them, but when you do they come through.

A must have if you buy electronic products. Since that industry constantly gets updates and new tech its wise to have the replacement warranty plan for it.

I hope I never need Geek Squad service. Having it gives me peace of mind. They have been to my home several times and are very knowledgeable and professional.