Customer Ratings & Reviews

The agents mounted my TV and connected all my devices to make sure they were in sync. They also reminded me about the computer virus protection. I called in the next day and they installed the virus protection over the phone! Plus they are nice!

This warranty saved me money. They gave me credit when my original purchased modem started acting up/gone bad. Used the credit towards a newer generation modem and purchased warranty on the new one aswell. Can't go wrong with a Best Buy Geek Squad Warranty especially on something being used daily!

About the route extended plant on most everything I buy from Best Buy it’s a very good price and I’ve never had any problems what I needed out of the replaced of my kids also buy this every time they make a purchase Best Buy has one of the best for warranty program that you can get.

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

Geek Squad product replacement plans are a MUST! It's great having the replacement plan because accidents happen! The Squad is always knowledgeable as well. I always buy a protection plan with items I purchase from Best Buy. It's such a great service offered!

I always go out of my way to go to the store on Los Altos in Sparks, NV. They have a really good crew there and my problems are always resolved, and with this program - usually no cost. I know it's being replaced by another program and since my package doesn't allow pro-ration I will wait until this expires to sign up for the new one - which I will.

I always invest in this with certain products to ensure that if any of my products go down in 2-Years and need a replacement that the Geek Squad Prod Replacement Program is ready to go on certain products I own. I highly recommend this as a backup with electronic items if you feel you may need it.

I don't buy electronics without this support any longer. I've had a couple issues over the years with certain brands and having Geek Squad cover me makes the purchases worth it. I am extremely careful with expensive electronics so when I say I still buy this plan, it's a good deal.

Lighting striking just outside our home fried a lot of electronics, including the Linksys mesh nodes I had bought recently. Luckily, I purchased this protection plan even though I typically never do. Definitely worth it to get the router nodes replaced without buying a whole new set at $300.

Purchased for my home security cameras, and had one of my cameras malfunction after a year or so and they replaced the entire system with a brand new one right off the shelf. Only thing is you have to purchase new geek squad warranty on new system if you want it covered again. Seeing as it malfunctioned once I'd have been a fool not to purchase on new system.

Every time I purchase an expensive unit or gadget, I always purchase the best buy extended warranty. When ever I have used it, there are minimal questions asked and I always get a my items repaired in a timely manner or get them replaced for a newer unit. I don't have any compalints or negative experiences with the Geek Squad protection. A must in my opinion.

These guys and girls are just great. Whenever I have a problem I’ll bring it to them and they fix it. Which is good because I love my computer but sometimes I mess it up. That goes for two things too that I had bought and they have fixed.

If you have time to the with manufacture companies and the one year warranties and you dont mind paying for the shipping when item is damage or you dont care about about you money dont get the extra warranty. In the other hand if you do value your time/money and your peace of mind GET GEEK SQUAD

Used this unit every day none stop! Excellent for the abused of everyday used. Strong motor. Downside be careful not to drop the large container so it won’t cracked. Mine did crack just on the first drop and I found that bad for a new unit. The true is not everything can be perfect.

This is a great service! I had a problem that would’ve been covered under the manufacture’s warranty, but I would’ve had to send it in... and wait... BUT Geek Squad replaced it on the spot and I was able to come home with a new one. Everyone in Geek Squad that I have dealt with has been amazing!!

This is insurance for the product that hopefully will never need to be used. I generally purchase an extended warranty on costlier technology, because lemons happen to even the best product. There's a lower price limit though where it's just easier to buy another.

I love this about Best Buy because they just replace everything u buy from them with a new device. I don't know how many times I've broken things I've bought from Best Buy and i just get a brand new one everytime no questions asked. The peace of mind this gives me is worth every penny!

I have bought Geek protect for so many years, and had to use it on few occasions and was simple and painless. From TVs to gaming headsets and laptops too. You just never know if you'll need it. How much time I get depends on the cost of the device. Like Mouse be a year a large TV 4-5 years

I recommend getting this because the minute you don't and something goes wrong there is more red tape to go thru...with this protection plan you can return to the store for replacement and or fixing..without it you have to return to the actual company and pay for boxing it up and it comes out to more that you paid for the product

Normally I say no, but I'm grateful to Best Buy for suggesting this, while I didn't need to use it, I did purchase...months later I had a burst water pipe blast onto my new equipment, it held up, but had it not I would have been covered, and I know that if it does fail I am still covered.