Customer Ratings & Reviews

GEEK SQUAD SET UP TWO TV'S AND SURROND SOUND SYSTEM AND EVERYTHING LOOKS AND SOUNDS GREAT

love the warranty available through Geek Squad. Makes life easier!!!

I love the team at Best Buy, they are always very knowledgeable in answering my questions. They are always very helpful and I myself think they do a GREAT JOB and are always sincere and willing to fix what they can. If they come across something that they can not fix in store, they have a backup team outside of store that they do need to send your product out to. But, sending out does not happen often.

I would have to recommended service plan. This is good to secure your product

As an employee, I've personally used GSPR multiple times which allowed me to swap out my worn out or defective products. I highly recommend it for people who don't want to go through the pain of communicating with the MFG for replacement of their product. Plus, if there isn't something comparable to the item you bought the GSPR on, you could get the amount you paid for it in a store credit.

The Geek Squad warranty is the most convenient and hassle-free warranty ever. I put this warranty on every electronic purchase for a very reasonable premium. Whenever I needed to use the warranty, my device or item was either replaced or repaired quickly without any paperwork or unnecessary questioning. I'd recommend putting this warranty on all Best Buy purchases for extra peace of mind.

I have not had the occasion to use the Extended Warranty from Best Buy, but I sleep better knowing that I have it in case I need it. This is tied to the ARRIS SURFboard DOCSIS 3.1 I purchased in August of 2020. I usually do not get an Extended Plan but I have had far too many issues with Routers and/or Modems to keep throwing money away. I would recommend this insurance policy!

Geek Squad - we had to use this service before and no complaints at all.

Simple piece of mind for after purchasing power compared to other stores.

Works as intended.. Did not run into any issues...

I haven’t had any issues yet. Great service guys. Period

[Employee of bestbuy] Unless you want to lose money instead of getting the item repaired/replaced with store credit, I always recommend family and friends to get GSP. it's worth the extra bucks in the event of any issues the item you have develops.

I like this, it work well without any issues, never had any problem

Literally the best decision in life. They are helpful and take care of you.

very good I can't complain the price was perfect I will buy more

this protection plan is great to have when the product doesn't work or breaks.

Very easy to use and works just great! Well worth the money spent!

When we purchase an appliance or a TV from BestBuy, we always get the Geek Squad extended warranty. There was a lesson learned from a major appliance we purchased but did not purchase the extended warranty. Just a few weeks after the manufacture's warranty expired, the appliance quit working properly. After getting a quote on repair, it was more sensible to purchase a new appliance!

Excellent protection plan to have whether it is defective or you drop it

If I buy something that costs more than $250, I always get the Geek Squad Replacement plan. I had to use twice in 7 years - once for a GoPro camera I dropped and another time for a Ring Video Doorbell that just stopped working. Each time, I received a new item immediately without any hassle.