Customer Ratings & Reviews

I was really glad that I took out the replacement. I had a problem with one of my ear pieces and took it to the store, I had no problem getting another. Just provided the receipt and everything was taken care of. That was a relief.

I have learned over the years that the maximum warranty pays for itself eventually. Sometimes it pays for itself the first time you need to use it. Unless you're savvy enough to do the repairs yourself or want to spend hours researching and trying to figure things out yourself...and you might break something while you're at it.

I purchase Geek Squad Protection for all of my Best Buy purchases that it is available on. Fortunately I have never had to use it but it is nice to have that peace of mind knowing I have it should I ever need it. Also, compared to other merchants protection plans nothing compares to Best Buys in regards to taking care of the customer. That is why I always shop at Best Buy if they carry an item that I want or need!

I have a teenager and he is hard on products. Best Buy truly stands by there replacement program. I have saved a lot of money purchasing their warrenty package. I typically think warranties are a waste of money, but this is not one of those cases. Thank you BB!!!

Surely, a guarantee of the US' largest consumer electronic retailer to do any number of things has value; not to mention Geek Squad's services can be very impressive (I highly recommend their TV wall mounting service). ... Ultimately, Geek Squad Services are worth it to some people, but not others.

Not only can you replace or even upgrade your device with no questions asked except what's wrong with it, if you replace something and a new model comes out and the price of the one you already have has gone down, you get money back! If you upgrade, you only pay the difference. You can also extend the 2 year warranty at the end of it. There is literally no reason to not get the 2 year warranty.

I bought the 2 year replacement plan for headphones. I always buy one for headphones. I use them at the gym so maybe I sweat them to death, but one side will go out sooner or later. The replacement plan has saved me lots of money. Never had a problem with using it, great customer service from Best Buy. You can even use the credit to buy a better pair of headphones by paying the additional cost of the more expensive pair you want.

I highly recommend u purchase this on top of buying your product because it comes in hand. I really needed new earphones because mine went out and I just had to take it back within the warranty date and received new ones. When you purchase this, be sure to get the receipt sent to your e-mail so you have an extra receipt because you will need it or the best buy members can look it up for ya.

It costs around 10-20% of your product but after taking this you can sleep peacefully as rest is taken care by Bestbuy. Geek squad at Best Buy are your best gate keepers for all electronic products. Never buy any product with geek squad. You realize it's worth only when anything goes wrong with your electronic product . Either your product gets FIXED or replaced no questions asked. Go and buy it

I only buy my eloctrinics from Best Buy, and I ALWAYS purchase the Best Buy extended warranty. Electronics can be finicky, and don’t always work as well as expected, but with the Best Buy extended warranty, you can just go directly to the store, and exchange a defective product with absolutely no hassle, and without having to deal with the manufacturer. Always worth every penny!

Like any other rehargable battery, battery life will diminish with time and charge cycles. After a year and a half or so of heavy usage the battery life will no longer be at acceptable levels, and that is when the replacement plan will kick in, and be used to purchase a shiny new unit with a nice strong battery. It don’t want to be rude but it would actually be a bit dense not to purchase this plan.

I always pay more to buy these geek squad warranties. I probably make use out of 75% of them so They generally pay off and are so simple to use. You bring device to store, tell them what’s wrong and then they check if there’s a replacement. If there isn’t, you get the full price paid back.

I added this to cover a pair of bluetooth headphones and ended up using it twice. Worth the money for most items to protect your investment and when I eventually gave up on replacing the item I had trouble with, I got full value back for the item. Small price to pay to be able to walk away from a bad purchase.

I do think having a warranty on expensive electronics is worth it, but I do wish there was a way you could get a something that said your item has an extended warranty on it. I don't want to have to look at all of my orders to see what I have a warranty on and what I don't have one on.

Geek Squad service is excellent being that my product going out in less than a year I was able to return it and received a new replacement although I did not have the box and the receipt it was saved in the system and I returned it for a new one thanks eat Squad

I got this for my wife's insignia pressure cooker so far she loves it but if something does happen we will be able to exchange it or take it back. Please keep this up Best Buy it's a nice piece of mind you know you can at least get your money back or get another one sometimes the warranties can be pricey though

Purchased the replacement plan with the behind the neck wireless headphones. I normally do not purchase the plan. However, the headphones seemed to stop working around the 2 year period. Glad I purchased it that time. The original purchase price was credited toward a new pair. No questions asked!

I bought the warranty for my bluetooth headset, and the Geek Squad employee has assured me that, whenever it fails during the 2 year term, I'll get a replacement, no questions asked. DO note however, that in this case, whenever you claim the warranty, it will be a one-time replacement and they'll be done with you. However, you can buy another warranty for the replacement so you can be protected for longer.

Any time I purchase electronics, I snag the 2 year protection that Best Buy offers. Nothing beats it. I get them on everything, from my cheep plug in headphones, to my expensive truly wireless headphones. It is nice to know that if something goes wrong, I can take it into them and get taken care of. Peace of mind.

I never really did a warranty before and always been skeptical because of horror stories ive heard about all the run-around people have dealt with in the past with other companies. Was a relief to know how easy and simple it was to exchange