Customer Ratings & Reviews

When I came in to return the tablet I brought for my daughter , the young lady at the register took the tablet to the back to see if GEEK SQUAD could handle the issue. ( unlocking the tablet , my daughter forgot the password & I was returning the item). When the young lady returned from the back she stated “ THEY ACT LIKE THEY CANT FIX IT “ as a customer I’m only going to assume they could but they didn’t . When I heard that statement . This was the first time I actually paid for GEEK SQUAD services . Don’t think I will any more .

I am so dissatisfied with Best Buy and the Geek Squad ! I inquired before I purchased anything, about getting the Tablets we were going to order set up , like screen protector, SD card and function and operation, so my grand kids could hit the internet running Christmas morning. I was assured that the Geek squad would do all that. Well little did I know that there is a charge for each and everything they do ! Purchasing 600 dollars worth of merchandise carried no weight, the Geek squad representative on duty December 7th at 7:00 pm at the Hawley Lane store was unsympathetic, rude and not interested in any type of help unless we were charged. The Customer Service agent that processed our return of all the items we purchased was super nice and helpful. I am done with Best Buy and will discourage everyone I can from going there.

I used to shop at best buy all the time and get the extended warranty, I stopped doing that when they would "fix" the products, aside from doing a poor job, they would not do exchanges, that changed a couple years ago, and now they are back to "fixing" and still doing a terrible job of it. You can't get ahold of them, and there no updates, so don't waste your time or money, go somewhere else and buy it.

I have a tablet screen that needed to be repaired under the plan. I used the mail-in repair service that was included with the plan. First time I ordered the box to ship the item, it never came and customer service claims I never ordered the box. Second time I ordered the box, it finally came and the item was sent in for repair. I was supposed to get text updates, but never got one. I contacted BestBuy since it seemed to be taking awhile and was told the item was shipped back awhile ago repaired. Come to find out, they sent it to the address I was at when I bought the item instead of the updated address they sent the repair box to. Every time I contact BestBuy now, they give me someone new to talk to. I have spent over 30 hours trying to resolve this with BestBuy since I made my first call.

I have not utilized the Geek Squad yet so I don't know what they do. Thanks for the points!

I did not need this but it was good to have as a back up. I just wish this was for more than 1 year.

Havent had to use geek squad so far for this product. So i guess that is a good idea.

Very great overall, I would definitely recommend to others.

I wasnt able to download different things. Didnt know how to get favorites. Unable to increase size of letters. All 3 times successful. Pleased.

Glad and sad I bought. Glad I have it so I can get my tablet fixed if needed. Sad I bought it because it looks like I don't need to use it...lol

it wasnt to bad, for the price at the time of purchase but im not a big fan of insurance anyhow

I need this in case of a emergency. I like knowing I am protected.

Even though my grandson is careful.when.using his tablet. I decided to get the coverage

l have had no reason to use this purchase as l have had no problem with item it was purchased for.

Good coverage but a bit pricey for these devices. Would not purchase again

Good coverage but a bit pricey for these devices. Would not purchase again

Item is alright. I wouldn't not suggest it or wouldn't stiffest it.

I feel like the protection plan could be longer. I will settle for the one I have for now.

And had much do use it for so don’t really know everything’s been doing fine

The case is very nice but the tablet is not , but a different product.