Customer Ratings & Reviews

I thought this would start after manufacturer warranty but was told no

Purchase to cover my tablet, apparently only covered tablet itself and not the keyboard that came with it? Makes sense, not

I didn’t have to use it so I can’t give a review on it

Bought for my son. He dropped on carpet and screen cracked tool to store for replacement and couldnt because none in stick due to screen issue

The saleslady told me company policy would not transfer my policy or REFUND my money so I paid $24.99 for 13Days only of coverage before I exchanged the defunct 7 in kindle it would lose battery life within 2hours and get overheated quickly. I had purchased the policy in good faith.I'll NEVER BUY ANOTHER POLICY.

Really really good, lo recomiendo al maximo, uno nunca sabe que puede pasar

This is only good of service when wanting to trade out then instead of being able to cover the new item.

Better Get Someone Who Knows About a Kindle Tablet!!!!!!!

Device sent for repair on February 28th. 48 days later, no updates. No-one called nor sent a text. BTW, that is just for a screen replacement.

I did not recommend it it followed one time and it broke they told me it has warranty now they told me they have to shipment it to be fixed and then I'll get it back in 3 weeks what kind of ridiculous warranty is this

Bought computer was told about geeksquad assumed included damage computer breaks am told damage insurance was extra n i didnt have would have paid extra if there had been clarification on diiferent versions lost money

I was told the location I made the purchase cannot repair and I was told my only options were to travel two hours to the nearest Best Buy with Geek Squad that repairs or pay full price for a replacement. The only problem was the battery died.

Tablet can not be updated due to child controls. Bought this for Christmas and my daughter was unable to use anything on the tablet. Since I bought it for Christmas the return time was to long now I am stuck with a tablet that does not work

I cancel my protection 3 days after I purchased it. On both of my tablets.Was confirm it was cancel 7-10 days receive refund. After the 8 day I called. Was told by a supervisor it still processing not sure why? It will be another 7-10 days to receive my refund. Unsatisfied Customer!!!!!

Stupid me. I NEVER get Geek services and when I looked back, I saw that the sales person added 1 year service for 79 bucks. Shame on me. That was slipped in and I didn't realize it and just paid my credit card bill. Now that I am reviewing my purchases I see this mess. BUYER BEWARE AND CHECK EVERYTHING to make sure you aren't getting taken...

Not told before buying that repairs are 3 weeks minimum (per Geek tech) & unit is shipped out for repairs. I cannot recommend this at this point.

We bought it and oh boy right after it expired the laptop broke and guess what it’s going to be very expensive to fix! Big surprise! Save your money so you have it when it breaks 18 months later!!

I lost the device I bought the geek squad for, so I never used it.

I was told that I would be able to get a replacement if my item gets damaged which includes water damage. I came to get it fixed or replaced but they are only offering me store credit for what I paid for not including taxes or at least a partial credit for the remaining time on my plan which will not transfer over .

Tablet is broke,they mail it out 4-6 weeks to have a screen replaced glad I don't use it for work I brought back home cause I don't have appointment to drop it off