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  • Front. Geek Squad® - 2-Year Geek Squad Protect & Support Plus.

2-Year Geek Squad Protect & Support Plus

SKU:
5167502
See Details

Customer reviews

Rating 4.7 out of 5 stars with 4458 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 4,458 reviews

  • They can’t provide any solution for our issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are lot of exceptions for plan and that is very annoying. My laptop keeps on crashing and hanging up even while working on the microsoft word or excel

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Bad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 Total Tech warranties. Not happy patron

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. I bought it months ago and still works fine.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I did satisfied with this place and all of my money was given back

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Don't know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got the box to return the old phone what would you give yourself?

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to make an appointment for them at a latter time or date for them to look at your product that's defective. Could be because of Covid. I wouldn't know they said nothing about it. Not worth the money.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Returned Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the item therefore I had no opportunity to use the warranty

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend

  • Mike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless, the geek squad techs looked like ducks looking at a wooden deck, and had no IDEA how to help. I'd waste my money on Chinese food made by Mexicans before GS

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Suck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks. My pc charger broke, and I went to BB to get a replacement, guess what they told me I was late by one day. So they were not going to replace my pc charger. One day late. DO NOT BUY THEIR WARRANTY

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • No help at all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't get through to anyone for help. The store guys told me one thing and the tech said something different. Not very knowledgeable on the surface pro.

    This review is from 3-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. If you’re still having issues with your Surface Pro, please don’t hesitate to call our phone support teams at (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.

  • Pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty is much needed, but it is overpriced. I could get a lower price from another store.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Misleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy a protection plan from them, just got with a manufacturer extended warranty.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Ended up Cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was only $1 less than insurance through my provider.

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking time to share this with us. We appreciate the feedback and are overall glad that your device is protected!

  • loss of value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was not worth it for what i bought it for price should reduce

    This review is from 1-Year Accidental Geek Squad Protection

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.

  • My 2 yr geek squad order was cancelled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not request the 2 yr geek squad be cancelled. I still want this service on my new Samsung Tab S3. Please contact me as soon as possible and assist me so that my new Samsung Tab S3 is protected.

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Margarita – Congratulations on your new tablet purchase. I’m sorry to hear that your Geek Squad Protection plan was canceled. Please give us a call at 1-888-BESTBUY (1-888-237-8289) or bring the tablet in to your local Best Buy store to see if we can add that plan back on for you.

  • Do not buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy from Best Buy ……………………………………………………………….

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • Why waste money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They refuse to help after fire even with fire report why did I spend all this extra money my babies lost everything and none would leven try to help sad very sad

    This review is from 1-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • My tablet didn't get fixed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pointless to buy guarantee for 3yrs. And then when its time to used it all they say is "buy a new device" I didn't pay $100+ just for that... ughh

    This review is from 3-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend

  • IT Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad was NEVER used. Waste of an up sell....I'm a Systems Engineer, no need for outside support. Cost should have been deducted from overall cost of system.

    This review is from 2-Year Geek Squad Protect & Support Plus

    No, I would not recommend this to a friend

  • Bad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst service ever two months without a device for nothing

    This review is from 2-Year Accidental Geek Squad Protection

    No, I would not recommend this to a friend
Page 216, Showing 4,301-4,320 of 4,458 reviews
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