Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4458 reviews
(4,458 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 2 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good to have type of item, not sure if I'll ever need it.
This review is from 2-Year Geek Squad Protect & Support Plus
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it. But 1 star due to a previous experience I had with Geek Squad. I know if I need any help from them they will not be helping me.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
To much run around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to bring in my son's tablet for exchage/repair.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ferny – I order to repair or exchange a tablet under a Geek Squad Protection Plan, we would need to get hands on it. To make sure your visit to the store is a quick as possible, please call us at 1-800-GEEKSQUAD (1-800-433-5778) or swing by www.geeksquad.com/schedule to set up a reservation to visit, so we can be sure to have an Agent available for you.
Rated 1 out of 5 stars
Don’t! Wasted of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money! They will charge misc tidal fee’s without your consent. I still haven’t received any refunds! I WANT MY MONEY BACK!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Deceptive of Best Buy Sales
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't tell me that insurance on a product is "no questions asked" and then not disclose additional fees to be paid upon using Geek Squad. That is super deceptive.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I'm sorry for that confusion and misunderstanding. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Don't bother going to the New Port Richey Store.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were not even available to answer questions at this store.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Didn’t replace the table
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So bad customer service!! They didn’t fix my table when I paid my cover for 2 years!
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is unskilled and not able to provide warranty service for Samsung. Required to have my cell provider complete what Best Buy could not.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading Geek Squad service plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 yr plan on 6/15/16 and came in on 6/14/18 to address screen flickering, and crackling speaker and was told my plan had expired, had to extend coverage for a year to get it covered. Dissapointed!! Employee was great but hands were tied.
This review is from 2-Year Geek Squad Protect & Support Plus
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Sierra117 – I’m not sure on why that plan would have expired at that point without reviewing the details of the specific plan. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) with your plan information so we can check it out for you.
Rated 1 out of 5 stars
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need it. The product didn't work from day 1
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't want to pay for a year or two protection that I can lose in a few days if something happens. If I pay for a year I expect a year.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Only for physical damage, not an extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read very carefully before purchasing. This is protection is for physical damage only. It does not cover failure of components.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horablr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't want to give me a new tablet even though I had protection plan and received a email for them to replace it they wanted me to pay for differnce
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Bobbie – Under the Terms and Conditions of our Geek Squad Protection Plans, available at www.geeksquad.com/terms, when a product is swapped out, it will be for a comparable product, up to the original purchase price. If a comparable product is now less expensive than your original purchase, you may need to pay the difference if you want to buy something at the same price as your original product. Please call us at 1-800-GEEKSQAUD (1-800-433-5778) if you have any additional questions.
Rated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tablet was very slow and I kept turning off.couldnt get it to operate correctly
This review is from 1-Year Geek Squad Protect & Support Plus
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your tablet didn't work as expected. The great benefit of Geek Squad Protect & Support Plus is that we should be able to help you out with these issues. Please head over to www.geeksquad.com/schedule to set up a reservation to visit us to have this checked out.
Rated 1 out of 5 stars
Just a big lie about the protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy who was asking me to do the protection on my laptop he said it will cover anything wrong will happen to your laptop and when I got problem they told me they have to charge me 150$
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned but never got my refund and never received my email about my refund
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
didn't need like usual
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the last protection I've purchased because I just have that luck that it expires before I can use it, or I don't need it at all.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Don't ever buy geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is terrible and buying protection is a moronic because these criminal scumbags won't ever honor it
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
maybe can cancel the pending return still?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refunded it to an account I dont have access to instead of a best buy card or the bank im using and couldn't change it.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never have used this would like a new subscription
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend