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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 4458 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 4,458 reviews
  • Rated 1 out of 5 stars

    No on going value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know what it covers any more. Only 1 email that you will be charged and thought it was something else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't use better don't buy if you won't let fall your tablet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible and very very costly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very horrible service and very costly when it's free with Amazon.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    Geek plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t get it to download and when you call they are no help tablet doesn’t support the plan is the error

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like before I don’t remember if I use for that product one time before was horrible Panasonic came t9 help me.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not use this and actually didnt know I had it till it showed it could be reviewed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It has never worked for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad is very expensive. Never helped me the way it should be. Rather recommend ed to buy new product.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    not enough coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I purchased this item, I needed it bad and got a great deal on it and the insurance

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us. We appreciate the feedback and look forward to helping you out again in the future!

  • Rated 1 out of 5 stars

    Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They make it very difficult to cancel tech support

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I dont have any experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant review this product because I have not use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    statistics class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told anything that didn't have a lifetime warranty was made to break.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rip off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys charged me for this and I never knew until now

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    All Geek squad wants you to do is make an appt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is a big waste of money they arnot helpful at all

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 1 out of 5 stars

    Not used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use, but when i dont buy protection , well #@$% always happens.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haven't use it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't no anything yet haven't had too use it hopefully I don't

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    warranty is a joke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cord should be covered of course thats in fine print

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual warranty required shipping it back to the manufacturer to service which was an aweful process considering the amount of damage basically made it unsalvageable. However, the geeksquad members helping us made this process much better and helped expedite what would have taken over 2 months to resolve the warranty. Thanks to some amazing customer service xD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this service , I recommend it, good service , great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue tablet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson had a tablet when he was three he messed up the kids i took it back to best buy to get it fixed they help very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind at a fraction of the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t walk out with out the geek squad warranty! Small price to pay for peace of mind!

    I would recommend this to a friend
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