Customer Ratings & Reviews

I always het protection plans for items especially TVs. Ive used Geek Squad and theyre great.

Its your standard protection plan. Nothing more nothing less.

Excellent service the few times I've made a phone call to them.

Your utility from this service is going to vary greatly depending on the products and services you purchase, The amount of time you are OK with devoting to setting up your own devices, and your level of technical competence and education. For me, this service is not something I would use most of the time - BUT - for certain product categories like OLED displays, the peace of mind is worth the extra cost, knowing I can exchange the display for a replacement if it burns in or has another failure during the warranty period. Overall, it really depends on your personal needs, but this service definitely has its place, and can be a real value depending on your situation.

A must to have with the technology today. I purchased it to be on the safe side.

Not had to use them for this purchase yet, which is a good review! I have utilized them in the past and have had positive results.

An excellent television. Easy set up, beautiful picture at an very good price. Could not be happier with our purchase!

I am so glad that I bought the Geek Squad 5 year protection plan! I've had a few issues with the device and the Geek Squad has always stepped up to the plate and hit it out of the park.

Great support from the Geek Squad 10/10 recommend warranties.

Never had to utilize, but glad I have this just in case!

Never had to utilize, but glad I have this just in case!

Haven't had to use it yet. Reviewing for the chance to win a gift card

Bought extra protection for a Samsung OLED TV and hope I don't need to use it

It helps me trust that my 55’’ Pioneer TV will last the full 5 years if not more.

I called after my TV suddenly stopped working and the agent was very helpful and a replaced my TV within 3 days they came to my house picked up my old broken TV and installed my new TV all in all this was an excellent experience

Purchased a new LG CX65 roughly (4) years ago with the 5-year Magnolia warranty. TV recently had a few, almost naked to the eye pixels out. Scheduled a home visit, tech came and assessed and confirmed my report. Said to fix panel wasn’t cost effective so i received a store credit in the amount paid. Was able to purchase a larger, newer version of the TV, along with another 5-year warranty, with shipping and tax for the same amount paid 4 years ago. If you’re purchasing a higher end TV, especially OLED, and have any fears of burn in or dead pixels, this warranty will quell any anxiety. Only warranty I’ve raved about due to what they tell you is what you get plus the seamless process of initiating claim and receiving store credit. Thank you Best Buy!

When I was with geek squad it was well everything went well

Always good to work with even though I've only had to have used the service once.

My TV stop working and my protection plan was honored. It was a smooth process. I was very happy with the ending result.

we buy everything with geek squad its like why wouldnt you