Customer Ratings & Reviews

Purchased Geek Squad Protection Plan, sometimes a deciding factor when purchasing item of a greater value. Great people and Team of experts at Best Buy! Not always needed, which is a good thing, but beyond any product's warranty and experiencing problems, they come and repair products on-site and if parts become unavailable, they will replace it with a new product. I can only speak highly of Geek Squad Services.

They were nice and helpful when my TV screen went black. I tried for hours to reset it by unplugging it and waiting and plugging it back in to the power outlet. Nothing worked.

Nothing can beata geek squad warranty from Best Buy

The squad mounted the tv and ensured all was working before departing. Excellent service.

Great service........... Nice easy to have ........

Geek squad is great especially for people who need.

Was a Christmas gift for the daughter She loved it.

Geek squad never disappoints. They are able to fix jut about anything.

Geeeeeek squaaaad did not use but could be useful for most people

Great price for 5 years of product protection. I would highly recommend this encase of any issues.

This is the first time use of Geek squad for a defective TV. Absolutely awesome warranty support. Calling customer service was easy, was connected to a live person not a computer within a matter of minutes. An appointment was set up and a Geek squad member came down within a week to adjust the issue. Within 48 hours of issue in the system, my issue was resolved immediately. He wasn't fortunate that my TV was not repaired, but with a 5-year extended warranty, I was able to get a gift card as an exchange for my broken TV, and again ordered a brand new TV online and delivered to my house within week.

Love this great to know that you are protected without the extra cost

Hopefully won't have to use it, but I'm happy I covered the purchase.

Purchased this just in case I might need it I usually don’t purchase extended warranties

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

Always gotta be sure to get yourself some protection

Hope i never have to use it . HOWEVER After buying a open box Samsung 65 9000 series . I wish I had bought ot

Geek squad was efficient and neat when installing my tv’s

Great prompt and always ready to help s needed better to have it and not need than need i and not have it.

Love Best Buy’s extended warranty program. Always worth the purchase