Customer Ratings & Reviews

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.

Bought this warranty for our TV. Thankfully we haven't used it yet but we have it if we do.

I’m glad I added the 2-Year Protection Plan to my purchase. It covers accidents like drops, spills, and power surges, giving me real peace of mind. Signing up was fast, and customer service was helpful. The price was fair, and there are no hidden fees if I ever need to file a claim. Definitely worth it to protect a big investment.

Many people tell me these warranties aren't worth it. My Hisense TV started to fail 4 years into ownership. Called BB protection and since they no longer sell that model had me pick out a new one at the same price (Found one that was pricier but on sale) and they delivered the new TV and took the old away the next day. Great service.

Picture is great, but it drops WiFi connection almost daily. It’s annoying when something I’m watching suddenly freezes and then I have to go through the menu to reconnect the internet. I’ve tried restarting the tv and my router and it still happens.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

Great picture and tv for the price. Really impressed and enjoying it.

Standard protection is a must to keep your quality items in Tip-Top shape.

The agent that came to my home told me that instead of getting a new Roku remote and trying to figure it out with my older tv and Roku 2 player, just go ahead and get a Roku tv. He was able to find a Roku tv that would fit in my entertainment center on Best Buy's online store. All I had to do was pay for it online and wait for delivery. The tv came in a couple of days and set up was easy and not complicated; now I'm able to watch my channels! Thank you!

Geek squad service is the best. I've used them on a couple of occasions. The staff is very knowledgeable and helpful. Great service.!!!

Very helpful fast easy everyone was accommodating and informative

Excellent customer service. Very happy with our purchase. Will recommend.

No needed yet but great history with this previous protection

What else is there to say. Easiest warranty program I’ve had. I buy it with all my major purchases. I make those purchases at Best Buy because of it.

Have never had a problem with the squad when requesting assistance.

Covers all of my systems and devices %100 would recommend!

hope i never have to use this but samsung provides good quality products but you never know.

The extended warranty gives me peace of mind. Hopefully I won’t have to use it.

It is good to have protection for your items thank you

Over all I am satisfied. I owned an older model—store bought, new—for 7yrs. before it stopped working recently. so I decided to buy the newest model. I must say I am extremely satisfied. Video, sound, and gaming graphics—all which pair nicely with my ps5–are superb. The size is perfect for the bedroom not to exaggeratingly huge or small and I had to stop using my sound bar because the sound quality of the new tv was exceedigly better—the tv being mounted. Overall extremely satisfied.