Customer Ratings & Reviews

They try their best to make you happy. They are very aware and very attentive.

Definitely needed this for my tv, hung it on the wrong mount and it started glitching.

Excellent assistance from the first call to replace the previous equipment, very fast process.

Worth every penny, it always comes in clutch when needed

Best Buy has the best protection plans for the cost

Warranties can be kinda scary but sometimes needed as you never know

Covers everything. When something stops working you give it to the geek squad and they hand you a gift card for the purchase amount. Easy as pie.

Great value to have for a item of electronics for your house

When ever i make a purchase i use geek squad and thier warranty on every purchase for my electronic. Knowing that if anything happens im covered gives me peace of mind. Always recommend getting this to save on repairs. And the service is top notch

Good for the price and peace of mind for the protection of my items

I haven’t needed to use the Geek Squad service yet, but it’s great knowing I have the warranty if something goes wrong. It gives me peace of mind, and the setup process for coverage was easy and clear.

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

If you can, I recommend getting Geek Squad protection on electronics such as tv's. A few years ago, I purchased a smart tv for my son and had it for about a year before it completely went kaputt. It always had issues toggling properly through the apps and would sometimes take ten minutes switching from one app to the other. Luckily, I did purchase Geek Squad protection and was able to get another tv since there was no way of fixing that one. We went with a different brand and have had no issues since.

Very knowledgeable helpful people who are apart of this services.

A must for ALL electronics. We buy with everything. In fact, bought a TV in 2019. The last I leg broke off 4.5 years later. Geek squad se t it back for repair ( which we knew couldn’t be done but went thru the process). We received a text allowing us to watch the entire process. Less than a week later, we were approved for a replacement. Since our TV was no longer offered, we received a full refund. Who does that for a TV leg? Well worth the extra $59.99, to get $290 back. Con: the refund comes on a Best Buy card so you HAVE to buy your replacement at Best Buy. We don’t mind but you might. Amazon does the same with warranties. We like the Allstate warranty best ( formerly Square Trade) because you get an actual refund but we still love Best Buy.

Great service. Had an extended warranty for my tv and had to use it. The process was easy to take care of the problem. They replaced my old tv and installed the new one . They took away the old tv, cleaned up after installing the new tv and were very professional . I would strongly recommend purchasing an extended warranty. I was very happy with the process and the prompt service.

Reviewing a product protection plan. I hope I don’t have to use it

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The geek squad protecrion was a very good buy being that my items usually hv slite problems not all the time some times

Always great service and very knowledgeable when answering any questions I had