Customer Ratings & Reviews

I purchased the two years extended protection and my Roba gave me trouble in the 2nd year of my extended protection and they replaced it with no problem. I purchased a two year protection for the replacement one,

I highly recommend the Geek Squad protection plan for high use electronics. My new Roomba had power issues 4 weeks after purchasing. Even though the vacuum had some scratches, the return was no hassle and an immediate new replacement provided. Will purchase again

I actually added this protection to all my devices and my assistant’s too. It has saved my computers, telephones and iPads and my business on multiple occasions. I especially like Geek Squad’s capacity to do remote work. Thank you for offering this service!

We have gotten geek squad protection on every rumba that we have bought. They really help even when the problem is crazy ridiculous like dog poop!

Highly recommend Geek Squad. It's saved us in the past with broken electronics. I haven't had to use this Geek Squad protection (yet). We purchased it for my stepson's Apple earbuds.

Purchase for label printer. I always purchase Geek squad protection. Electronic devices break at times. Geek squad protection always offers me a replacement item or a gift card for the purchase price.

When I bought any stuff at Best Buy I choose this insurance because they always give a new when it was broken, and the best I can pick at the same day, or I can upgrade my old stuff by one new. Of course, I need another insurance but it works.

The whole team were very helpful and knowledgeable

I know that the purchase of this plan was and is quite right for my family all over the country. My children are attending college in 2 different states, my sister lives in another state and this plan covers us adequately all over.

I would definitely suggest getting the extra protection. Things do happen. I just recently returned my roomba because it stopped working properly. They replaced it without any problems.

The Geek squad is amazing. They always get it done and quickly. My only draw back to giving a full 5 star is that 4 hour window prevents you from being able to be there when you work. Realizing a window is necessary but a 2 hour window would prevent me from having to take a full day off from work and other things I need to get done.

I like to purchase extended warranty for all my nicer things. It’s nice to have a peace of mind that Best Buy got your back if anything was to happen

Whenever I purchase a protection plan and have to use it Geek Squad is always on top of it and takes care of the issue whether it's fixing it or replacing it I highly recommend it

I don't buy anything over a couple hundred dollars without this. It is a lifesaver and the return or swap out is easy and always seemless. This is a great value for any major purchase.

Roomba took a dump on me and took in to get fixed. Well the GS gave me a brand new one plus they didnt have my type in stock so they gave me a newer generation one.

Having the Geek Squad Protection Plan has been a blessing! Saved me time, frustration, data and sanity.

We loved our vacuum until it began to have issues, so we kept track of these problems. We took it back in to Best Buy with a dossier of problems to submit, and were simply given a new machine! Easy. Promised. Delivered. YAY!!!

I love the safety I get when purchasing and actually used it on a vacuum. They take it back no problem at all when it was malfunctioning and I puck a up a new one on the spot. HASSLE FREE

Worth the investment. Excellent customer service and great associates who solve the problems or find someone who can,

At first I was skeptical about geek squad but after some computer issues I'm convinced that it pays for itself and can even save money on repairs for whatever device you purchase! I will always purchase geek squad if it's an option!