Customer Ratings & Reviews

I plan to see if they will help with the keyboard reformat and if they are successful then the rating will move to 5 stars.

Great to have the warranty just in case anything happens. My toddler May think it's a good idea to throw it or something

So far I haven't had to utilize this but I think it would be satisfactory should I have a need to do so.

Great at answering all my questions. I may have to return the product due to the stamp with name its coming off

I really expected more knowledgeable staff from Geek Squad. The salespeople are often just as knowledgeable.

Got the coverage for my college student's laptop. Thankfully have not had to use it :) but have it for 3 years.

When I phoned in for support about a minor problem, the remote Geek Squad support technician suggested I also get a "tune-up" which is included in my protection plan. In doing so, he deleted files from my computer. Two months and at least 20 hours of phone calls later and my files are still not recovered. Geek Squad wanted to charge me a minimum of $200 to retrieve my files which they deleted! It took me over one month to get the fee waived. My computer is currently at their lab in Kentucky and I cannot get an update on the status of my repair. Geek Squad claims they cannot call their own lab in Kentucky to check the status for me. Only one representative that I have spoken with over the past two months has apologized that Geek Squad deleted my files which leads me to believe this is a common occurrence. They claim there is no way for me to contact the corporate office to file a complaint by either regular mail, email, or telephone.

I haven't used the replacement plan but felt the need to buy just in case, but it is very expensive.

works great. Very good quality and I would buy it again.service is everything when comes to a computer

The wait times are pretty bad and when they called and told me my laptop was ready it was not

they took care of getting it fixed but they took a week to sent it and needed it for finals

The wait time at pick up was rediculas They either need more help or bettet schedule

My Asus Q553UB 2-in-1 - 15.6" Touch computer has needed in store repair once and online repair 3 times. The problems with the computer "not responding" continue. I expected an Asus computer to function better than the used computers I've had in the past. I also expected Geek Squad to be better than what they have been.

I need your help to fix it, Please. My computer been working well until yesterday

It is a so so service. Too much weight time sometimos. But useful in resolving issues.

I would really like it if you guys would list numbers for different departments online

kinda hard to review somthing when you dont plan to use . hope it is worth the $349.99

I insure only items that I don't trust to last longer than the factory warrantee.

We bought this to be safe not sorry. Needed to bring with our son to college

I always recommend buying hardware coverage for all new electronics.