Customer Ratings & Reviews

I using my store it’s really good I have 5 this fridge.

Our refrigerator, bought new, lost temperature control after 14 months. Geek squad repair came to our house, declared the refrigerator a total loss, not fixable. Best Buy offered either to replace it with a new model of equal worth or give us a credit for the full price of what we paid toward a new refrigerator, but a different make. We chose to purchase a new refrigerator of a different make and the Geek Squad took it from there without any hassle. We received a check for $296.00 toward the replacement of spoiled food.

Great price and hope never to have to use the warranty not it is there of I do!!

Thankful to have this for my new refrigerator, but luckily I have not had to use it

Geek Squad service was fast, professional, and easy! They hauled away my old chest freezer and brought in my new Samsung Freezer in less than 15 minutes! They arrived in the middle of the 4-hour delivery window and called when they were about 15 minutes away. Very happy customer! TN free warranty is just an extra layer of peace of mind since I've had an Freezer (not from Best Buy) break in less than 3 years.

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

I have had prior experience with Geek Squad Service and I am always impressed by the service provided and also the wide variety of options they provide for warranties.

Had issue getting previous appliance manufacturers warranty honored (won’t mention any names) so decided to get the 5 year Geek Squad warranty on my new appliance for peace of mind that if I happen to have any issue I can just call Best Buy & the geek squad will take care of me rather than trying to deal with a call center in another country- who will do everything they can to get out of honoring their warranty!!! (Again, this issue was not with Best Buy but rather is the reason I purchased my new appliance & warranty with Best Buy!!!)

Peace of mind !I have used Geek squad many times in the past. A1 in my book! They also installed my T. V. & once helped me with my computer. Great all around service.

Haven't had to use it yet. Hopefully I wont have to but you can't beat the benefits you get with it.

They are great and super intelligent to install my 85 inch tv super quickly 100% recommended

Love my new freezer its the perfect size for all my needs

Well worth it. They honor their warantees. I gort a 100% refund on a fridge that crapped out after less than a year.

Love it thats my baby lol, love everything about it, it keep food cool and fresh

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

Let's face it these days machinery appliances and technology can all fail, and they usually do. But if you have this kind of protection especially from Best buy you can't go wrong. What's better paying a few dollars for 5-year protection or paying several thousand dollars down the line because you didn't buy the protection in the first place?

Would recommend on an item like this as they can be expensive to repair.

Geek Squad is always been good they come out get the parts ordered and sets appointment to come back and install them!

I have never been disappointed with the Geek Squad. They know their stuff and the stuff they sell. I appreciate the wonderful service.

Although we had to replace this unit twice, in the end it’s terrific. First unit had multiple issues: noisy when cooling, constant rattling, and dim interior lights to name a few. Replaced but installer broke one of the leveling pieces. Replaced for third time and experienced several month delay due to availability. Finally received new unit July 2021 and no issues to date. Beautiful unit, quiet, water and ice dispenser work great - great end to a long journey. Of note, throughout the exchanges, damage to unit, delays and rescheduling issues, Best Buy team members were always professional, courteous and helpful. Several went above and beyond. That’s why we stuck with it and continue to purchase from Best Buy.