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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 70 reviews

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91%
would recommend
to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 70 reviews
  • Rated 5 out of 5 stars

    peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love a 4 year geek squad warranty, great price and returning item is a breeze if it is no longer working as intended. most items don't need to be returned, but it gives me peace of mind for larger purchases

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protect Yourself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection plans have always been helpful when product malfunction

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Protection

    Rated 5 out of 5 stars

    Extended warranty for Starlink Mini System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the price of items today, why not buy the extra protection? Very reasonable price and provides peace of mind! Customer service was outstanding!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TPLink Deco Mesh BE110000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is great but somehow outside hacker able to access. I cannot seem to figure how to beat them from accessing. I have changed my WIFI SSID password and setup Network Access control. Homeshield security is installed as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know what they are doing and are amazing and what they do

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They replace or refund no questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stand behind all Geek Squad services....this is well worth the purchase on all products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick replacement, fast service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get a replacement. I replaced it with a different manufacturer's modem, so it's very good to have it. I get store credit if you change your mind about buying something else or replacing it.

    I would recommend this to a friend
  • Pros mentioned:
    Repair service

    Rated 5 out of 5 stars

    Always Buy this on big items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Geek squad protection and buy it often. So far I've not had issues getting items repaired or replaced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peach of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of mind so I don't have to worry although I haven't used this service yet. I hope it isn't needed but at least it is there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jerry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. I buy from Best Buy all my electronics. I would recommend your products to all my friends

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the overall product and service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Jem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet but I have for other products in the past and it worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the product and no hassles to return or replace, Will always deal with best buy and geek squad for eveything

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Can't Get Any Better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always gives me piece of mind to have the Geek Squad Protection. If they can't fix it, they will refund your money or exchange the item for a new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is great as it should be, no complaints whatsoever

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind
    Best Buy Employee

    Rated 5 out of 5 stars

    Affordable warranty

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly affordable warranty for my electronics so I do not have to worry if they break.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value worth the peace of mind if something goes wrong or out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope this isn't needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase this for my router. I've had too many routers overheat in cause ports to go out

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never forget to buy protection for your devices, it’ll always save you in the end.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always had good a good experience with the protection plans. Well worth the money

    I would recommend this to a friend
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