Customer Ratings & Reviews

Was having some issues with a Dell Laptop, running slower and slower no matter what updates I did, driver updates I installed. Went to Best Buy to see the Geek Squad. Decided to purchase a 2 year protection plan. Wasn't exceptionally expensive but in the long run extremely cost effective because it covers ALL the electronic devices in my home including desk top laptop tablets. Since the purchase of the plan I've had 5 other laptops in for various reasons including Windows 11 problems, hard drive problems. Had I not purchased the plan, with the money if would have cost me for each individual computer, I could have purchased a two-week cruise to Europe up the Danube for myself and my wife. Would encourage anyone to consider purchasing Protection if you have multiple electronic devices such as desktops, laptops, tablets, TV, anything electronic. With the plan any purchased installation, such as a SSD HD, if free, you just pay for the part. Well worth the investment.

Great plan and price for the size of the product. They went over the plan in detail so i understood everything that was covered and how to call and use if i ever need to.

Given that even expensive appliances are basically disposable now, we have gotten into the habit of always buying the add-on service warranty and Best-Buy's has not disappointed. We've had calls within the first year of owning our new fridge and they were handled promptly - even in this usually difficult to service location. We appreciate knowing that when our appliance breaks down - and it will! - we don't immediately have to go out and buy a new one.

Got the protection plan for a mini fridge I bought. The fridge kept freezing everything even on the warmest setting so I took it into Best Buy and they gave me a new one and it was on sale even more so I got a $5 gift card as well! Great service!!

This plan gives me a piece of mind that if I have an issue - i should be able to get it resolved easier than having to deal with the mfg.

I stand behind Geek Sqaud. You hope to not need them, but if you do, you're very thankful you made the decision to pay for their protection.

I haven’t needed it yet but it’s worth it, make sure to always get it when you purchase from best buy

Hope I don't have to use this, but it's nice knowing that if it's needed it is available. Having geek squad at your service is always a very nice thing. They are knowledgeable, friendly, always willing to help when needed.

I get these for every purchase over $100 due to I've had too many things fail on me prematurely after the manufacturer warrantee.

Bought the plan to cover issues if they happen. Hopfully fridge will work for a long time!

Great add service, especially because items are bound to become faulty eventually

Got this for a mini fridge and was glad I did cuz I had to return it for not working properly. They exchanged it with a new one and extended the warranty to the new fridge as well.

Geek squad great service and ready to help definitely recommend.

Haven't had to use it so far...hopefully we won't have to use it, but if we do... I am sure we will be glad we got it! :)

Used this on a wine fridge I purchased in Dec 2021. Took it back Oct 2024 because the display went out. They took it back and replaced the unit with a new one. I purchased the protection again in case it goes out again in the next few years.

I love this ice maker better than first one i bought. I like that it has filter in the back and filter in the tray. So between the filter i have on my faucet and the filter in the water tray of ice machine. The ice taste super fresh.

Very good, I’ll recommend it any day. Great product.

I bought the 2 year warranty for my mini fridge and haven’t needed to use it yet so I can’t review the geek squads work theirselves but I’m happy I bought the warranty because I truly love my mini fridge

This Insignia (best buy brand) "Can Cooler" replaced an older Mini-Fridge that was being used for the same purpose, but much less efficient due to the shape and design of it. The Can Cooler can still be multi-purposed to chill things besides cans by simply adjusting the shelf heights. Overall it works very nice, it's stylish, but it has some quirks: 1) The LED Light is either ON or OFF. You can't set it to turn on only when it opens (like a normal refrigerator).. If it's ON, it's always on, if it's off, it's always off. This is an issue because of the glass front which makes it act as a nightlight if you turn the light on.. or makes it impossible to see what you're taking out in the dark if it's off. 2) There's no way this holds 115 cans. Maybe if you're counting 8 Oz. slim red bull style cans, but not normal 12 Oz. cans. It holds about 20 cans per shelf (minus the bottom shelf, which holds about half of that). 3) Anything other than a normal can height will be hard to accommodate. The very bottom shelf can hold larger cans (16 oz/energy drink size), but any types of water bottles or glass bottles will probably need to be stacked like a pyramid instead of standing up straight.

Worth having the protection, you never know when it's needed. Anything could happen, worth the investment.