Customer Ratings & Reviews

I have not had to use Geek Squad protection to replace or repair anything. I cannot say if it is good or bad. That is why I gave 3 stars

Overall a good investment. I do recommend a protection plan for microwave ovens if you plan to use it regularly. However when the covered product failed there were some issues. The manager seemed unclear how the service plan worked. Tried to charge me for the difference in the price originally paid for the covered product, a microwave oven, and the current selling price, which of course had increased. After some "negotiating" the product was replaced without additional cost. One other thing of note is that the service plan does NOT transfer to replacement product. Don't buy more time than you think you'll need as it is wasted money. I thought I was good for four years since that is what I purchased. When the product failed after 15 months, I returned to Best Buy to have it repaired or replaced as promised. After getting the replacement I was told the 4-year service plan was null & void and I would have to purchase another service plan for the replacement product. I chose the 2-year plan this time as these microwaves generally fail within two years.

Always always get the warranty they cover ever just don’t get help at the Mayfair location very rude staff more concerned about their phone and personal conversations

It's useful, of course it is...BUT if you use your protection on the product then you need to purchase new protection! It does not make sense. In my case, my microwave door was factory defective (the door didn't open) so I unpacked it, saw the issue, packed it again and went straight to BB, as it was more than 30 days since I purchased the product the Protection Plan came to play (don't judge me, we bought it for our new home which was on repair at the time we bought it) and yes, they did change the product but not without telling me "you want protection for this one also?" I ask why if I already bought the protection plan, and it is a 'one use' thing. Totally disappointed on this part, the protection plan is not cheap, it should at least include some extra coverage for factory defects.

I’d give 4 stars if the appointment process to repair my dryer wasn’t such a challenge. After 1 year of purchasing by Samsung dryer, my heating element went out. I contacted Geek Squad who got me an appointment the following week. However, the service repair vendor cancelled it the days before. Lots of back and forth to finally discover they didn’t service my area. Best Buy was unaware. They were able to send an alternate provider after several phone calls and by dryer was fixed in 20 mins. The warranty itself was a gem. GS customer service was great. Just some behind the scenes miscommunication about vendors and their service areas.

The microwave is not a good product. Second one in less than a year. Geek squad was very helpful.

I always get a.geek squad warranty for repairs and protection, but there is constant biggering with.managers.to not send.a third.party when the.agreenent is.suppose to have the.geek squad. The.sales.people in the.store always.tell you that.there is no problem.if you want the geek squad. this is not true. The.geek squad has certain stipulations on what.they can and.can not do. The.managers in the.store.and the.sales.people.are.cluelese.

Bought this extra warranty for the microwave. Be aware that you must bring the unit back for service. Not what I was told when purchased. If the said unit has an issue, we'll just replace it. Now that the unit has an issue, I have to bring it in and will be without for several days.

Bit of a hassle when a replacement is needed, and probably overkill. A 2-year plan will cover the lifetime of cheaper microwaves etc. so if you want to play it safe, get the four year plan.

I have used the Geek squad so many times and never had trouble getting nail now. You t was almost a month wait to get my printer fixed. I have the protection but it didn’t did any good. I will rate it good, for before that I never had any trouble.

Hard to judge. Have not had to use them. I guess piece of mind is nice.

Had to wait at service desk. A little annoying. But when a service associate arrived. They were very professional. Thorough.

Best Buy in El Cajon workes against policey purchase from other Best Buy because I did the protection plan and they refused to return it or replace

The wait time is horrible at times questioned if it’s real

It's very good in size and has alot of options in it. Can cook almost anything in it. I haven't really use my oven ever since getting it. The only thing is the door sensor doesn't work now and have to get it fixed.

Haven't needed them yet; but, being immobile myself, I cannot visit the store (much less with my machine). This kind of coverage should cover home visits for those in my situation.

Geek Squad good for in store repair and exchanges. I had my Sony receiver need repair and the time it took to get it repaired was no better then if I sent it to Manufacture under the warranty. Just got email today that repairs are done.

Got this with my microwave since read they dont last like they use too. but i didt need it cause it did last. So kind of a waste of getting this service.

Never use it, I needed to use them once, but couldn’t contact them, so my purchase was still good for return, so I returned it

I had no experience with the services, I bought another new TV after the warranty ended.