Customer Ratings & Reviews

Always recommend getting protection plan, almost zero hassle in store

this product is so good and good in the console and a pc too

Protection for your items, I've use it for a bunch of stuff, it pretty hassle-free most of the time.

Great so far good value especially for an OLED which are known to be fragile and have issues

I haven’t needed it yet, but the Geek Squad has helped me repair items that I otherwise WOULDNT have working. They’re always friendly and polite.

Great monitor to get when price drops a little. It does everything i want and more, very pretty

Great service and great employees, great for handling device damages.

Works amazing with any games has my kids connected

Very guud product buy this one just buy no think t2 times

A must get for any expensive purchase Monitors, Phones, Keyboards, etc.

Geek Squad offers excellent, reliable tech support with knowledgeable and friendly technicians. They quickly diagnosed and fixed my laptop issues, explaining everything clearly. Their subscription plan is affordable and includes valuable security software. The flexibility of in-store, at-home, and remote services makes it super convenient. Highly recommended for anyone needing dependable tech help.

Great product for the price, nice to know it is covered if anything happens

The 4-Year Geek Squad Product Replacement plan has provided me with valuable peace of mind and reliable protection for my electronic devices. While there are a few areas that could be improved upon, overall, this service deserves a solid four-star rating. Let me elaborate on my experience and highlight the strengths and areas for improvement. First and foremost, the Geek Squad Product Replacement plan offers comprehensive coverage for a wide range of electronic devices. Knowing that my devices are protected against unexpected accidents, malfunctions, and defects has given me a sense of security. The convenience of being able to bring my device to a Best Buy store for assistance and having the option for replacement has saved me from potential headaches and costly repairs. The Geek Squad team has consistently demonstrated their expertise and professionalism in handling claims and assisting with device issues. Their knowledge and willingness to assist customers are commendable. The process of initiating a claim and receiving a replacement has been relatively smooth and efficient. The Geek Squad representatives have been responsive and helpful throughout my interactions with them. The timeliness of the product replacement has been satisfactory for the most part. In some instances, however, I experienced delays in receiving the replacement, which resulted in a temporary inconvenience. While these delays were not frequent, it would be beneficial for Geek Squad to improve their efficiency in expediting replacement shipments to minimize any potential disruptions. One area that could use improvement is the clarity and transparency of the terms and conditions of the Geek Squad Product Replacement plan. While I carefully reviewed the terms before purchasing the plan, I encountered some confusion and ambiguity when it came to specific scenarios and eligibility criteria. Enhancing the clarity of the terms and providing more detailed explanations would ensure a smoother experience for customers. Furthermore, the Geek Squad Product Replacement plan can be quite costly, especially for higher-priced devices. While I understand the need for premium coverage, a more affordable pricing structure or additional options tailored to different budgets would be appreciated. This would make the service more accessible to a wider range of customers and increase its overall value. In conclusion, the 4-Year Geek Squad Product Replacement plan offers valuable protection and peace of mind for electronic devices. The Geek Squad team's expertise and responsive customer service have been commendable, providing a positive experience overall. Although improvements could be made in terms of transparency, timely replacements, and pricing, the benefits and convenience of the service still warrant a solid four-star rating. For those seeking reliable device protection, the Geek Squad Product Replacement plan remains a worthy consideration.

Totally worth the investment. Knowing that I have four years of coverage for my device helps me relax when using it every day. Geek Squad makes replacements easy if anything goes wrong—no long waiting or complicated forms. Especially with tech that’s pricey or used daily, this is a no-brainer.

Geek squad team provided all the inputs related to product warranty

The 4-Year Geek Squad Replacement Plan offers peace of mind for tech purchases. If your item fails from normal use, they’ll replace it—no repair hassles. Fast, easy claims and solid coverage make it ideal for electronics like headphones, controllers, or wearables. Great value for long-term protection.

I used the Geek Squad one time in the past, they came out to the house and observed dead pixels in my television display. Long story short, I ended up with a different display and am MUCH HAPPIER!

This is a very nice compact laptop. It's easy to use. I like how smooth and sleek this is. The HP laptop works for exactly what I needed for my everyday needs.

Exactly what I wanted! The size is perfect and the screen is so clear!

Worth the extra peace of mind knowing that anything happens within years that you are covered for a swap out