Customer Ratings & Reviews

Definitely getting the Geek Squad Protection to cover most problems that might show up in the next 5 years

I purchased an upright freezer that worked great for about a year and then malfunctioned. We lost some of our freezer items, but I was able to get reimbursed and get a new freezer because of the 5 year GeekSquad protection plan! Thank you so much for the help!

Geek squad has been purchased for all new appliances and consider it well worth cost

This is the first fridge I ever bought myself. It looks great in my kitchen and is easy to clean. I wanted something with an internal water/ice dispenser to avoid water dripping down the front of my fridge. Love that everything is eye level and easy to find. Way better than a side by side or freezer on top

Geek Squad was great. They paid attention to me, listened and came and gave an immediate fix. I was very happy with all of it. Thank you.

Bought this fridge to replace our last KitchenAid fridge which lasted us 16 years. This was closest in design to our last fridge but for some reason came with less shelves on the fridge and freezer sides. Additional shelves must be purchased separately when the older models came with all the shelves which is ridiculous as there are clearly grooves for the missing shelves. Also the ice maker in the freezer is obnoxiously loud when making ice. Our prior fridge was never this loud. Overall the fridge is ok but we much prefer the older model. Picked KitchenAid since our last one gave us 16 years. Hopefully this one has a long life as well.

I haven’t had to use my geek squad service yet and I hope I don’t have to. But it’s very reassuring knowing that they are there if I need them. Great job guys.

Almost always add this to my purchases. Works great the few times I had to use it. Would recommend.

Made sense to get. Seems like good value. Hopefully never have to use it.

Very spacious and clean looking. The cooong settings are great! No issues, just wish the ice maker was included.

Glad to know I have the product protection, pleased with my decision

Best decision I have ever made! No problems, no hassles, no drama!

Good value, worth the money and peace of mind. Great technicians.

The tech did a great job, and was able to complete the work in a timely manner

Great service, very helpful during phone contact with questions.

We got notified the day before our scheduled date of a 4-hour window for delivery. The 2-technician crew arrived within middle of the time period and unpacked the new fridge outside before bringing it in. Once inside, they removed the old fridge for haul away, prepared the water line, assembled the fridge parts and completed the installation quickly. Excellent service. Thanks so much!

Getting the warranty is a good idea. A must have just in case.

Great add on with purchase when we order our tv for the house

We never leave Best Buy without it! We get it with all of our purchases because we know it works, and the refrigerator we purchased is no exception. This plan includes key benefits such as failure protection from power surges, comprehensive coverage for parts and labor, and up to $300 for spoiled food and medication per event, although it does not cover spoilage due to power outages. I advocate that you purchase a surge protector, but I LOVE that power surges are covered. Noteworthy is the in-home repair service, which adds convenience by having technicians come to your home for necessary repairs or replacements. Additionally, the plan covers failures from normal wear and tear and even damage from lightning strikes. The flexibility of transferring the protection plan to a new owner without extra charges enhances the resale value of your appliance. If a replacement is necessary, reinstallation is included if initially installed by Geek Squad. Overall, the Geek Squad Protection Plan is a worthwhile investment for extended security and peace of mind, making it particularly valuable for owners of high-end appliances.

The gentleman that delivered my refrigerator to me, were very courteous and very professional. It was not the first time I have had geek squad, bring in appliances into my house and it will not be the last! They are always very friendly and helpful.