Customer Ratings & Reviews

Good so far But then I haven't had to use it yet On top of that I'd rather have the protection than to be without it if I did need it

The only warranty I 100% stand behind. They actually deliver exactly what they promise. There’s no hidden terms like other warranties I’ve bought. We are so thankful that we bought this warranty with our washer since it broke within a year. The warranty covered a brand new washer. They also covered the installation fee and haul away since we had initially paid for it.

I would like to give a shout out to Hosny Tshimanga. He is an in-home counselor for Bestbuy. He was sent to my home to review the appliance I used to have, and advise if there are any concerns with the new appliance I have chosen. Throughout the purchase process, he would help out wheneverI give him a call and has been supportive. So appreciative of his help.

Very rarely do you need an extended warranty, but glad we had Geeksquad for our Samsung washer. It is one that side loads rather than top loads. Ours started leaking around the front seal. We called up our warranty number on our receipt (Make sure you keep track of those receipts!) and talked to their repair folks. They diagnosed the problem from our description (and possibly the reputation of side loading washers) and got a repairman out within the week. He replaced the front seal which required taking apart the whole front of the washer. I don't even want to know how much that would have cost if we didn't have our Geeksquad warranty in both labor and parts which were covered. Washer has worked fine since the repair several months ago.

Gabreal and Fredy did excellent job installing dishwasher. They arrived at stated time, removed and hauled away old dishwasher, and got new dishwasher ready for use, even putting in jet dry rinse aid. Installations are more labor consuming than they used to be and we couldn't have done this ourselves without a lot of time and frustration.

Glad to know that I have coverage if needed And g a great plan for those who are smart to take advantage of a product that works.

I’m excited knowing that my appliances are covered And hopefully won’t need to use it , but glad to know it’s there if I need it

While we love our appliances, I have had everyone from my parents who build houses, to our appliance repair person recommend the extended warranties, as appliances hardly last 3 years, and have an overabundance of sensitive gadgetry in the them. I think the extensed warranty at BB was cheaper for 5 years than through L*wes or H*me Depot, so check pricing.

The agent took my return dishwasher out and installed my new one for me. Then figured out why my dishwasher wasn't draining. It would not drain because there was a small object inside my garbage disposal. Once he took the object out the dishwasher started draining. I never would have known why if it was for the agent.

This is the best investment I always make. Fast, friendly and without the hassle! Love Geek Squad

My wife had thousands of pictures on her laptop hard drive for her business that were vital and she could not recover from her backup when the drive failed. Geek squad pulled the drive and transferred the majority of the photos to the new laptop we bought. What a life saver.

Thus far have no complaints. The exchange of dish washer, caused by my own measurements error, has proceeded very well. Thank you Best Buy

Excelente!! We all in our family love it!! The decor that adds to our kitchen the best!! We r very happy with it!!

The Geek squad protection is well worth the money!!! We had a fire and had to replace a stove I had bought only a year and a half before, and they gave me credit towards our new stove. When another appliance stopped functioning and they couldn't replace the damaged item, they gave me full credit toward a new one. Also, they give discounts on items you purchase there as well for being a Geek squad member. I recommend this service to anyone buying expensive appliances or computers. Well worth the money!!!!

Bought this protection plan when I purchased a refrigerator. Have not had to use it yet.

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!

The delivery guys were great. They took great care with the removal of the old range and installation of the new one.

We used Geek Squad to install our new dishwasher, to include disposing of our old washer. The installers were quick and efficient. No problems noted. note: I noticed water sometimes coming out of the overflow valve atop our sink, which is how this valve is suppossed to function ... but given that this is a new washer with new hoses, this should not habe been the case. Geek Squad was prompt in returning to inspect and made a quick correction by shortening and re-routing the drain hose. THis appears to have solved the problem. And the plumber noted that I had a proble (cracked drian pipe connector) on an adjacent sink not related to the washer and told me how to fix it (not related to the washer work), WIthout his quick inspection and advice, I may have had a bad water leak to deal with.

We had a Samsung microwave for 11 months and the surface started peeling NOT covered This microwave i# above our stove, kinda concerning that peelings could fall into food

I just called last night to make a repair claim though the support plan, and the process was quick and easy. No hassles of any kind, and the required replacement part is scheduled to arrive in just two business days, which was pleasant surprise as well.