Customer Ratings & Reviews

The technician solved my issue extremely fast was courteous and was very knowledgeable about my receiver. Very happy

The guys arrived on time and they knew what they needed to do right away to fix the problem I'd been struggling with for 2 weeks. They answered all my questions (and I had a lot of questions), set up all my devices and actually saved some money for me. A really good experience! I highly recommend them!

I can't recall the guy's name, but he did a great job and was very helpful in explaining how to use the AV unit. Bravo!

Mike and his assistant came out hooked up AV receivers and got all working. Even came back and went over all operations again. Was professional and courteous plus most important patient with all our questions.

Best tech ever have for home insallation. Patient, knowledgeable, good communication and advice.thank you Jordan.i

these guys were out of originally to put the TV up they were here tonight on melt the old remount the new they were professional they were up to speed on the TV and the rest they were clean tidy respectful I recommend these guys do any kind of work for Best Buy they were phenomenal

The 2 young men who came to my house were fantastic. They were very knowledgeable and did a great job hooking everything up.

Unit works fine - setup and further troubleshooting continues to be a nightmare. Communication with your Asia based 800 number associates has been terrible with two appointments scheduled but not completed due to errors by your team. One Moe appointment now scheduled for June 27. My confidence in your ability to do things right the first time is “nil”. And, your corporate decision to NOT enable the local store and its management team to manage local appointments is ridiculous, stupid and forcing clients to call Asia from within your own store with the local Geek manager standing next to me is a waste of my time snd humiliating to your staff.

The agents installed our A/V receiver very efficiently and showed us exactly how to use it after the tested the sound quality etc. Very personable and answered all our questions. The sound is a great improvement over our old equipment.

My old receiver did not handle 4k, so service was for new one. The newcDenon has 5.1 and a zone 2. Setup was by Geek Squad. Installer did a good job and helped with iPhone app for supplementary control. Later he installed a new TV because old one had significant burnout. Installer was professional and provided instructions on use of equipment.

We could have connected our new receiver ourselves, but we wouldn't have known to test our speaker system with it, or how to ensure we'd stop getting HDCP error messages. But the Geek we had knew how to do both those things! Great service, and can't imagine ever setting something up without them!

Brandon is the BEST of the Geek Squad. He set things up perfectly!! There was another young man with him but I failed to get his name. The two of them came in, just got to it, and I am so happy with what I have. Geek Squd needs to set the bar to these two young men.

I am not tech savvy. I had a great experience with the tech that came to my house to set up my receiver and speakers. They don’t even need to be purchased from Best Buy!

Had Geek Squad set up as it was replacement for our Denon System which died after a lightening strike. Love the Denon systems and Geek Squad. After the VCR craze died, no longer wanted to fidget with learning system settings and Geek Squad comes in and sets it up quickly.

Jasper was wonderful. He went above and beyond. He was very helpful is helping us make buying decisions and teaching us how to work the equipment.

The agent was great. He knew exactly what I wanted and was amazing getting it done.

Knowledgeable technician. Understood what I wanted done and he did it to my satisfaction.

Great receiver. Team explained all the features and setup was quick and efficient the mobile app is easy and can control both zones

Our on-site technician did an excellent job and took the time to make sure everything worked and spent the time walking through the TV, remote etc. even though this was a speaker install. She was here until 7pm and was incredibly thorough.

Alexander did a great job. He explained what he was doing and gave us a thorough explanation of how to make the system work.