Customer Ratings & Reviews

The technician replaced a fried AVR with a new, later model. While he was here he convinced me to purchase new speakers also,

Had Geek Squad set up as it was replacement for our Denon System which died after a lightening strike. Love the Denon systems and Geek Squad. After the VCR craze died, no longer wanted to fidget with learning system settings and Geek Squad comes in and sets it up quickly.

Very, Very, Very Good. Was Very knowledgeable and explained everything to me fully.

I can't recall the guy's name, but he did a great job and was very helpful in explaining how to use the AV unit. Bravo!

The installers came on time and did a great job. I’ve used them before and will use them again

Jason and the Geek Squad never cease to amaze me! They’re so helpful, knowledgeable and personable. We were able to get my issue resolved and happily made a new purchase to enhance our outdoor entertainment experience. Can’t wait for the next appointment!

Yaz was very informative, professional, and patient. She made sure I understood how to work the new remote.

Our on-site technician did an excellent job and took the time to make sure everything worked and spent the time walking through the TV, remote etc. even though this was a speaker install. She was here until 7pm and was incredibly thorough.

I am not tech savvy. I had a great experience with the tech that came to my house to set up my receiver and speakers. They don’t even need to be purchased from Best Buy!

Not a good start and the ending is still to come! Placed an order in store Sept 12th with a magnolia associated that I had discussed system configurations and product focus in advance. Selected the Marantz Cinema60. Agreed to have Geek Squad in-home install and config support and delivery. First available was Sept 25th. Have received numerous emails and text messages in the subsequent days reminding me of the install prep and confirmation information from me that were all responded to and noted by the install status. Two weeks after the purchase on the install date the drama began. No pre-install call by 9pm to let me know the delivery and install time window. Did get a 5:33pm text saying that a “…service partner from BRG has been assigned to your appointment and will contact in the morning with the arrival window…”. No call received. Did get a text with the installers name target arrival 12:27pm with links to observe his status and location last reported. Subsequent checks showed the new time of 11:29am, great news of course. As I checked again around 11:29 it showed arriving soon. Then new text and arrived at 11:36am saying I need to schedule a service install that is pending my response. Very confusing so using the contact numbers supplied it took no less than 6 call attempts and paths to speak online agent to see what is going on given 15 minutes prior a tech was on the way and now I’m being asked to schedule an appointment. After getting to a live support person they placed me on hold and came back to say that the installer is no longer coming as something came up. They have no other staff to assign and that “I need to reschedule”. I’m not happy given no call and the confusing status communications. When I asked that they come Friday the 26th I was told the first available date is Friday Oct 10th. Not Good at all ! I make a very large electronic purchase that is now riding around in the back of an employees trunk for the remainder of the day(s) until it is now to be delivered 5 weeks after the purchase. The staff said they can’t reschedule me sooner via working me in or rescheduling other appointments as they have done to me. No priority adjustment to address the scheduling and delivery miss they created. No indication of supervisor follow up to check on rescheduling sooner. Net, Net, we have your money for the product (still not delivered) and your original two week out delivery and install date has now been moved to 4 weeks from the purchase date with the notice coming after the “…tech is heading to your home…” notices. I’m exploring alternate options at this point since Best Buy communications are falling a part and product purchased is being held hostage with no assurance that I won’t be rescheduled even further with lost time and money on my part…The Customer…

The agent found the problem with receiver and fixed it

Tyler and Thomas were very helpful in setting up the TV and the A/V amp for the different areas of the house. They obviously get to play with a lot of stereo receivers and the associated remotes. Once they got everything setup they showed us how to operate everything ( a big plus).

Great receiver. Team explained all the features and setup was quick and efficient the mobile app is easy and can control both zones

I received excellent service when Geek Squad configured my new laptop and came to my house to install my new laptop. The service was efficient, on time, and delivered in a friendly manner.

Jasper was wonderful. He went above and beyond. He was very helpful is helping us make buying decisions and teaching us how to work the equipment.

The Geek Squad installed the speakers to my new receiver very quickly and gave me the instructions to hear music in the other zone of the receiver using the WiFi. They verified that all the speakers were working..

Dan did an excellent job both installing, and ensuring we were totally comfortable operating systems. Extremely professional and knowledgeable! Outstanding customer service!!!

Andree was excellent, very courteous, listened attentively and resolved my TV and receiver install. A credit to the Geek Squad Guillermo, who set up the install was also very helpful and followed up to make sure we resolved our issues.

The Geek Squad was very thorough in trying to solve my surrond sound issue. The problem ended up being my Xumo device and not my sound equipment.

The agents were very helpful with hooking up our TV to the sound system. They also gave us some helpful information and answered all our questions. It was definitely worth the charge!