Customer Ratings & Reviews

The agents finished setting up my receiver. It took the two them over two hours! They did a great job once they got here! It took four failed appts on their part before I got service!

Austin and team did a fantastic job hooking up our Marantz sound system, making sure that cabling was clean and out of the way. He also hooked up the subwoofer, the play station, cable box and turn table. Once hooked up, he maximized the sound of each component and assisted us on the phone with our cable provider when it didn’t work. He took the time to explain everything he went and also showed us how to use all 3 remotes! Austin was friendly, a true audiophile, and an all-around great kid. Thanks, Austin!

Owen set up the receiver perfectly the first try I am very happy with my new receiver

The Geek Squad agent, Rafael, did an outstanding job in removing my old receiver and installing the new Yamaha. He carefully explained operational details which have proven to be very helpful.

Tec did a great job , professional and clean , did the job in few hrs , recommend it for sure

The agents seemed very experienced and knowledgeable, but they had a difficulty connecting the A/V receiver to my existing blu-ray player. As well, they were allotted about 2 hours to do the job, but between the TV mounting, receiver hook-up, game consoles, power conditioner, set-up and testing, there wasn't enough time to error-check. So, I ended up buying a new blu-ray player and am going to have them come back out to install it and de-bug their original set-up.

2 very bright young men who also were very pleasant came to my house. I had 2 issues that I thought were small given the right capability of the technician. Sure enough, one young man fixed my speaker issue easily so I showed him the remote that was not working because it came with a different model # by the manufacturer. Within seconds he also got the remote to work and now my Sound System works just like it did over the years. I am thoroughly impressed and pleased with the Geek Squad and their follow-up service call. And....to make it even more impressive there was NO CHARGE. So, I couldn't help but tip the young men $20 and asked them to have a drink on me.

Geek squad was great - the guys were respectful, helpful and they knew what they were doing and got my Receiver set up in a timely manner. Thanks,

Did a great job setting everything up. Took the time to find out how the product was going to be used. Took the time to answer questions and explain how the system works. Extremely pleased with the service!

The set up was great. The guys brought my new receiver in, they efficiently and quickly connected to my equipment. They explained how everything works. They were great!

THE GUYS WERE GREAT AND ON TIME.. VERY KNOWLEDGABLE.....!!

The delivery was delayed but well done. I neglected to get the owners manual and warranty information. The set up was very professional. Thank you

They installed my system efficiently and were very polite. They were unsure how to go from a 6.1 speaker setup to a 7.2 setup but the receiver on screen setup walked them through the process.

Good service friendly minded geek squad agent he answered all my question i do have a total tech support membership which it helps with the cost of several different services, overall I'm satisfied

The tech figured out what was going on with my Tv and suggested the Samsung soldier to help with the voice sound safes me money verse buying a new Tv

Guy was great and did a great job. Knew what he was doing, came earlier than expected and finished quickly.

Install of Sonos sound bar and programmed of system. All was excellent and squad was top notch.

The team was amazing. The first technician Mitchell who came out was atrocious. The second team were very communicative. They walked and fielded questions with parents through their entire set up process.

Great Lead Technician. VERY knowledgeable, kind and attentive. He went over and above on the service and saved me money. Highly recommend!

The Geek Squad delivered my 75" television and set it up and made sure everything was working properly which included all the settings and programs I watch. Thank you for all this.