Customer Ratings & Reviews
- Model:
- C720-2.SD
- SKU:
- 6389849
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the 11.6" Chromebook's ease of use and its affordable price, frequently citing its suitability for various tasks and excellent value. Positive feedback also highlights its performance and lightweight design. However, some users experienced issues with battery life and software updates.
This summary was generated by AI based on customer reviews.
Solid Purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well for just getting online. Very quick. Long battery life.
I would recommend this to a friend- Cons mentioned:Battery life
Not quality checked- would not have passed inspect
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not hold a charge. Power cord does not correctly fit into port. Very dissatisfied. I bought this for my daughter to use for her online learning.
No, I would not recommend this to a friend it's great..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love shopping best buy they always on time with delivery
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent arrived on time great quality in good shape
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product good price works perfect would recommend
I would recommend this to a friendpreowned never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This poor thing looks like someone opened it and rubbed it face down on a rough surface. I kept thinking the screen was dirty. Wrong. It’s scraped up, too.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Lina,
We are sorry to hear you are unhappy with your Acer pre-owned Chromebook. Recertified products can be demo units, review units or customer returns. Unfortunately there is no way to determine why a particular model was recertified. With that said, these should be purchased with the expectation of some possible cosmetic issues, but the product should be in working condition. If the condition is not what you expected, please contact the reseller to inquire about your return/swap options.
We appreciate you taking the time to write this review.
Regards,
Acer America
Registration software does not allow for use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came in great physical shape. The preowned dealer did not remove registration software that does not allow people who are not with whatever organization the laptop was taken from to register. This renders the laptop completely useless and seems like one of the few things they would check before sending one out.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Ashley,
Thank you for taking the time to leave a review regarding the purchase of your Acer Chromebook. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards,
Acer America
The worst service ever!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there was a way to give a zero I would!! This has been an awful experience. I received this Chromebook with crumbs and sticky food on it. I thought I would clean it. I logged on and the letter M doesn't even work. This has been the worst experience ever!!!!
No, I would not recommend this to a friendNever again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 4 months. It was cheap so I didn’t bother to get it fixed for $100 because I spent eighty dollars on it..
No, I would not recommend this to a friendAwful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow slow turtles move faster. I don’t know much about chrome books before ordering it, but apparently once they’re out of date, that’s it no more updates just move slower and
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Smitty,
Yes, the Chromebook devices do have an end of life date, as this applies to all Chromebooks regardless of manufacturer. While Chromebooks are designed to have automatic updates, as Google explains: "end-to-end updates for all our devices to ensure the highest levels of security requires dependencies on many third-party hardware and software providers so we cannot indefinitely ensure that older Chrome devices will receive updates to enable new OS and browser features."
We are sorry you gave the device a 1 star review because of this, and we understand this is disappointing but we suggest you try a power wash to restore the Chromebook back to factory configurations which usually addresses issues such as this. Instructions on how to do this are posted here: https://us.answers.acer.com/app/answers/detail/a_id/27649
We appreciate you taking the time to write this review.
Regards,
Acer America
2014 date
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chromebook was a 2014 refurbished. That’s old! Chromebook get murky after 5 years and don’t update. Why would you sell one that old Going back
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Nicole,
Even though this Chromebook no longer received updates from Google due to the age, it should still work for internet browsing, using the available apps, etc. Unfortunately we have no control over a resellers stock, but if this is not what you wanted we suggest you contact Best Buy for your return/exchange options.
We appreciate you taking the time to write this review.
Regards,
Acer America
horrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing stopped working in 4 months the screen just went white. Did everything it wont work. i need a refund please
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Nafnina,
We are sorry to hear you are having power issues with your Acer Chromebook and we understand this is frustrating for you. This is not the experience we want our customers to have and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=52142933cb9d67d3ff131a3cbd93d1005617ecd3
We appreciate you taking the time to write this review.
Regards,
Acer America
Crappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont even work really out dates wont even let me provide update
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Libby,
We understand this is frustrating; unfortunately this is Google's Auto Update policy which applies to all Chromebook manufacturers. You can find more information about this policy at: https://support.google.com/chrome/a/answer/6220366?hl=en. Please note that you will still be able to continue using your device with its current software. If you need help with your Acer Chromebook, please feel free to contact support at 866-695-2237.
We appreciate you taking the time to write this review.
Regards,
Acer America
Stop Working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working on day 3 of having it. Best Buy gave me a full refund.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Allison,
We are sorry to hear that you decided to return your newly purchased Acer Chromebook. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Price
Good
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like its good price good Brand and Good quality in 2020
I would recommend this to a friend