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Customer Ratings & Reviews

Your price for this item is $1,499.99

Customer reviews

Rating 3.3 out of 5 stars with 6 reviews

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67%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
  • Rated 4 out of 5 stars

    Surprise performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this for two months now and I am very pleased with my purchase. Games run smooth with no problems. Bought Hellblade and was blown away by the experience with the lights out 3D headphones. WoW on highest settings. Meets my needs and not wishing for more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Computer, glad for service plan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this is 2018, and was happy with it's performance. In late 2019 the touchpad had a failure, and now been told it is cheaper to return my purchase price than to repair that part. If I hadn't gotten the full service plan (insurance) I'd be out of luck. Now I can go buy another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The beast !

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing could beat this beast. Unfortunately it was stolen from me im saving to buy it again (sad face) I have looked everywhere for a laptop like this but nothing could beat it. It has everything you need to play games or do graphics

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete disappointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is junk. Pink tracker lines on screen during start up. Mics stopped working after first update. Started freezing opening my mail box within a week. Speakers are junk and would go in and out.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hello Matt,
      We are sorry you are unhappy with your Acer recertified laptop. These products have a 90-day warranty against hardware defects. If you are within your warranty period please contact PlanetROI who provides warranty service and support for the recertified products. Contact information should be included in box with the computer. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need:
      844.433.8476
      [email protected]
      We appreciate you taking the time to write this review.
      Best regards,
      Acer America acer

  • Rated 1 out of 5 stars

    Awful product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product did not last 9 months!! Motherboard went bad, and even Acer could not find the part!! The 'like new' rating it had on Bestbuy.com was a joke! Geek Squad could not help, it was so bad.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Frank,
      We are sorry you are unhappy with your Acer recertified laptop. These products have a 90-day warranty against hardware defects through PlanetROI. You can check with them to see if they offer out of warranty repair for the recertified product. Here is their contact information in case you need:
      844.433.8476
      [email protected]
      We appreciate you taking the time to write this review.
      Best regards,
      Acer America acer

  • Rated 5 out of 5 stars

    fast, reliable for multitasking, 16 GB allows vm

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need speed and I run a VM on my computer... I need an extra 8 GB and having 16 GB of RAM allows for this. In addition, a solid state drive offers speed. Well Done.

    I would recommend this to a friend
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