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Customer Ratings & Reviews

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Customer reviews

Rating 3.2 out of 5 stars with 9 reviews

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67%
would recommend
to a friend

Customers are saying

Customers love the Aspire 11.6" laptop's features, but some have experienced issues with the hard drive. Reports indicate that some customers received laptops with malfunctioning hard drives that failed to work upon initial use or soon after. This suggests a potential quality control problem with the hard drive component.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Hard drive

    Rated 3 out of 5 stars

    First one DOA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my son, from Santa on Christmas. Was DOA out of the box - bad hard drive. Best Buy was great about ordering new one. The new one is a little slow, to be expected with this model. Working smoother since I updated to Win 10. Perfect for first computer for son. Would have scored a little higher if first one actually worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great basic laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was purchased for home use. We wanted a basic computer for some financial work and lots of online time. This is perfect for us. Setup was super easy and without issues - I was on line in less than 30 minutes. Acer doesn't load up the laptop with bunches of needless software which I really appreciate after a recent experience with a Lenovo computer. Overall very please, just wish it had a few more ports.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop with windows 7 and did not want to spend a lot of money so this was about my best option. It is a bit slow but for the price it works okay.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i work in a school and just returned to school so I'm always on the computer. this is light weight and easy to carry.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 1 out of 5 stars

    Bad Luck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop to replace an older model like it that got crushed. I really enjoyed it for 13 days then the hard drive crashed, it got hot in my lap and I took it outside in case it caught fire. Took it back to BestBuy and they could not get one to replace it so I had to take store credit and buy a different brand.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear TheMick,

      Sorry to hear this; we understand you returned the Acer product but we would have been happy to provide support for you. If in the future you need assistance with an Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact

      Best regards,
      Acer America Acer

  • Rated 5 out of 5 stars

    Good Value for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 80 year old mother...she knows Windows 7, and didn't want to change that for her. She loves it! The Geek Squad set it up, no problems.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ws have problem called acer no help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most of my purchases should include customer service we did not get from acer. We phoned in NO HEIP

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      This is not the experience we want our customers to have. We would like to help you get this resolved. Please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=9ea5c3830a32755b3d56aff96284c4e13ff18b43

      NOTE: This is a one-time URL specifically generated for Buddie. For others needing assistance, please contact Acer: http://www.acer.com/ac/en/US/content/service-contact. Thank you. Acer

  • Rated 5 out of 5 stars

    Awesome lil laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is exactly what I was looking for. I was looking for a very light laptop that didn't make much fan noise . I was looking at this laptop and was nervous because there were absolutely no reviews. I went ahead and bought it and I am so happy I did. This laptop is fast, light weight, and makes barely any noise. I only needed a laptop for minimal tasks such as netflix, itunes, surfing the web, and uploading pictures. This laptop does the job well and i absolutely love it.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 2 out of 5 stars

    acer let me down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an acer laptop because my old chromebook also acer some buttons stop working I would understand because it was old. so I bought this one blindly the first one said there was no hard drive or it could not detect it so Best Buy sent me a new one, and the 2nd laptop it worked until I downloaded windows 10 (don't do this) and my mousepad stop working and I asked Microsoft for help and now the keyboard is not working, I just completely gave up I'm sure it's a good computer but I probably messed it up by downloading windows 10.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hello outerspaces,

      Thank you for taking the time to write this review. We’re sorry that you were having problems with your E3 laptop. This is not the experience we want our customers to have with their products. If you should need assistance with your Acer laptop please visit this personalized URL and fill out the form so we can look into this issue and assist you:

      http://csapps.acer.com/prompt/?key=87af34f757ecf1ca1f13486f487eaace2bf04238

      Thank you,
      Acer America Acer

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