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Customer reviews

Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Absolutely the worst computer I've ever owned!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Believe me when I tell you this thing is the worst computer ever owned! From the moment I got it any video would barely play and would be so choppy that it rendered them unviewable. The mouse constantly freezes...not just a milisecond at a time...oh no...I'm talking literally, no exaggeration freeze, count to 30 and it still isn't unfrozen. It gets to a point where you just can't even use this computer! I've NEVER had a computer with issues like this in my life! Had a few different experts look at it and they said no viruses...the computer is faulty. Best Buy when I called them initially told me it is normal and probably an internet problem, then blamed updates needed, then when that was ruled out blamed me even though I only owned it 1 day! I suffered with this thing and have owned it now a year, it is now close to trash time. The Samsung I had before this lasted me 5 years without issues. I will not EVER buy another ACER!!! Nor will I buy a computer at Best Buy after their lack of support with this. IF YOU ENJOY IMMENSE AMOUNTS OF STRESS, GETTING FRUSTRATED AND NOT BEING ABLE TO USE THE INTERNET OR WATCH VIDEOS THEN THIS IS WHAT YOU HAVE BEEN LOOKING FOR!

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      This is not the experience we want our customers to have. We would like to help you get this resolved. Please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=c2d6d5a53706b34f1db65818079c7873fcff4eea

      NOTE: This is a one-time URL specifically generated for Allen. For others needing assistance, please contact Acer: http://www.acer.com/ac/en/US/content/service-contact. Thank you. Acer

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