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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 92 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Chromebook Plus Spin 714 Laptop, highlighting its excellent build quality and fast processor speed. The touch screen is a welcomed feature, and the battery life is impressive. While the laptop is appreciated for its portability, some find it a little heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 92 reviews
  • Rated 5 out of 5 stars

    Highly recommended product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, I loved it, I bought it at a very good price

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great Chromebook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working Great, Fast and Great Display, user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Loving the touchscreen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really enjoying the touch screen. It is perfect for my personal things as well as my work stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great computer that’s simple to set up and use. Gets the job done for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son to have for school and it has been great! No complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really enjoying the Acer Chromebook Plus. Coming from Mac computers and iPhones the change has been easy to figure out how to use it. I have been enjoying finding new apps to accomplish the things I would use the Mac for. I love that I can access network drives for my files. This is a very capable device.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Acer 714 Chromebook Plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Acer Chromebook Plus, fast, simple, all the computer I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid performance but could be more solid feeling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and responsive for my work. For the price point, even within the Chromebook Plus line, it isnt as solid feeling as I would prefer. Beyond that, 2 weeks of working on the device has been smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great chromebook.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great chromebook. My 5 year old uses it to play minecraft. It took sometime to figure out how to set the parental rights though but the hardware is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Chromebook fine/delivery terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Chromebook is fine. Minus 1 star for delivery, which was left on the ground next to the wrong rural mailbox, in an area with lots of mail theft, and rain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tablet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This it's very good tablet , i love a lot i recommended. Thanks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works great with what i need it for, easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Freshman in high school

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are loving this for our freshman in high school. No glitches and easy to use. Lightweight, keyboard big enough for his teenage fingers, and meets his needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Nice vision. best for professional use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Acer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying my chrome book very much and I'm pleased with my choice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Total Loss After Sabotage!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought what I presumed was a brand new product and only about few days ago, I found out it wasn't. Chromebook died few days ago and battery wasn't taking a charge and charge light was not lit. Don't know where this unit came from and when I turned the unit over, there were loose screws on the back cover and one screw missing. When I removed the back cover, there was an unusually larger screw than what was installed in the unit. Seemed like the screw shorted out the circuit board after my attempts to recharge the battery failed. I have no intention of returning this unit to the store or get a refund but will no longer be a customer of Best Buy any more. Thank you for the sabotaged unit, may your store have some KARMA when customers read my post, ADIOS!!!

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Martin,
      We are sorry to hear your Acer Chromebook is not meeting your expectations and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      Regards,
      Acer America acer

  • Rated 5 out of 5 stars

    A versatile Chromebook Plus Spin 714.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speedy performance for day-to-day productivity Sturdy hinges

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only Lasted Two Months Before It Failed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Acer CB Plus 714 spin and it only lasted two months before I'm having to ship it off to Acer in TX for a warranty repair. First it was a loose hinge and now it won't even power on... complete failure. I can also hear what sounds like a part rattling around inside the case. This tells me there is a lack of quality control at Acer. I don't recommend this model.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear SManley,
      We are sorry you are having problems with your Acer Chromebook and we understand this is frustrating. Since you took advantage of the warranty on your product we will get it repaired and back to you as quickly as possible. If you need further assistance with your laptop or the repair, please contact our support team at 866-695-2237. They are available 24/7 for in-warranty products.

      Thank you,
      Acer America acer

  • Rated 5 out of 5 stars

    Chrome Book Plus

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent chrome book plus purchased for 13 year old grandson.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 1 month! Warranty terrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this Chromebook! After 1-month, it started shutting off randomly, then keyboard buttons started to stick, then the space bar stopped working. Best Buy would not allow a return, honor the warranty to replace or assist with dealing with Acer. Acer would not replace the Chromebook because it was bought at Best Buy. Acer's only "warranty" protection is for me to pay to mail the Chromebook to Texas, providing my own required packaging (which recommends 5 inches of bubble wrap!), wait weeks, and then have the chromebook shipped back to me "likely" repaired. Acer confirmed this is the only option under the warranty. So I've paid a ton of money for a Chromebook and more $ to have it repaired, and will end up with one that might work and has been sent cross county several times. Terrible product with terribly customer service from both Best Buy and Acer.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      We are sorry to hear you are unhappy with the manufacturer's warranty of your Acer Chromebook. While we understand this is frustrating, the turn around time for repair is actually 7-10 days at average. If you will please call 1-866-658-2237 during business hours Mon-Fri, and reference your review, we can help address any problems you may be experiencing.

      Regards,
      Acer America acer

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