The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1 of 1 review
Rated 1 out of 5 stars
Horrible Packaging - PC Demolished
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm sure this probably would have been a great deal on a great computer... except for some inexplicable reason Acer didn't put any packaging inside the PC case to support the heavy CPU cooler and graphics card. The computer itself was loosely wrapped in these bubble inserts, not bubble wrap but more like mini inflatable chairs on the corners, but the box was way to big for the computer and it had plenty of room to shift around. During transit it seems the CPU cooler ripped off the CPU and was dangling by the fan wire, and seems to have smashed into the graphics card and ripped it out of the motherboard PCIe slots and even ripped the PCIe slot itself off the motherboard and the slot was bent sideways. The graphics card was dangling bent and at a weird angle as it was only held in by the screws to the back port of the case, and where it was screwed in the case was bent quite a bit. The graphics card itself seemed bent and the board had cracks where the bend was. Maybe the CPU, and maybe the RAM were salvageable but that's a big maybe based on the severe impacts this PC seems to have been exposed to. The box it came in didn't look too beat up so I don't know that the shipping company was playing catch with the package as they sometimes do, but even non-aggressive handling by shipping companies could cause damage without anything in the case to support the CPU cooler and Graphics Card, not sure why anyone shipping a computer these days would neglect to include something like those foam bags that you pop and they expand to fill the cavity or some sort of foam insert... The insides of the PC looked like it had been through a war and been blown up.
No, I would not recommend this to a friend
Brand response from TeamAcer
Posted .
We are sorry to hear your Acer Nitro PC arrived damaged. In checking the product page it shows this is sold by BestBuy. We suggest you contact BestBuy directly for your return/swap options. They will be happy to help you with your order so you can get a working product.
We appreciate you taking the time to write this review.