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Customer reviews

Rating 3 out of 5 stars with 2 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-2 of 2 reviews
  • Pros mentioned:
    Compact, Performance

    Rated 5 out of 5 stars

    Gorgeous machine with a few minor annoyances

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Acer Spin 5 is finally something special. With its taller screen, compact lightweight metal body, excellent performance and overall fine feature set, it has just about everything you'll find on competing premium two-in-ones. There's still some room for improvement, but no real deal breakers.

    I would recommend this to a friend
  • Cons mentioned:
    Active pen

    Rated 1 out of 5 stars

    Great computer BUT......

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using it to write this review. This computer has worked well for me so far. I've enjoyed all of the features It provides! BUT, they false advertised to me and are continuing to false advertise to the public. It states that it comes with an Active Acer pen. After contacting Best Buy and Acer Corps., Acer told me that it doesn't come with a pen. They stated I'd have to buy the pen separately. Eventually, I was able to get my hands on a stylus, but not after much struggle. The stylus I wanted was only sold over seas, and I'm personally not that trusting of buying things from over seas. So them falsely advertising is the only reason they scored low. Otherwise, I'd give them 5 stars.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Brittni,
      We are sorry to hear you are unhappy that your Acer Spin 5 laptop did not include an active stylus. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=48a2a503c4e29304d6f226aed09a33ee61013066
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

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