Customer Ratings & Reviews

It was a very smooth installation and the geek squat representatives are very friendly and answered all my questions . They ensured they cleaned every things after they fix it

The Geek Squad did an excellent job in connecting my newly purchased receiver to the tv and ceiling speakers. He explained how to operate the installed device. Great work! I was pleased with this service.

Highy recommend!!!!Very professional and although it ended up being an issue with the yamaha receiver they identified a number of other issues that they had resolved. KOSTAS WAS THE TECHNICIAN AND WAS EXTREMELY KNOWLEDGABLE AND HELPFUL. THANK YOU ROB MCCORMACK WALL NJ

The agent came to do a reinstall on my receiver for my home theater system. He found out that the receiver was bad and subwoofer was also not working. Had to buy new ones. They came back to install the new items and now it’s all working correctly.

The service team performed a nice clean installation, and they were able to sync all components together leaving me a simple remote to top it off

My Geek Squad guys, Sam and Orlando, did a terrific job mounting my LG OLED to the wall, installing four ceiling speakers, setting up a center and two front tower speakers, and connecting my blu-ray player to my new receiver, not once, but twice. When making the connections to the first receiver, they realized that it was for a 7.2 surround setup and I needed a 9.2 receiver setup. They even installed a pair of outdoor speakers for the receiver's zone 2. After all of their hard work, they programmed my logitech remote to work it all. After they left and I had the remote in my hands, I tried to remember all they had said. Unfortunately, I found a way to screw it up and couldn't get my TV to come back on. After contacting them, at the end of their day, and heading back to the store, they stopped back by my house and quickly fixed what I "ruined" and told me not to touch "that button". :) Many thanks to both gentlemen, they are true professionals!

Technician was prompt, courteous and knowledgeable. I have had no issues since they came out and redid the set up of my receiver to my tv, and all other audio equipment. I would recommend them to anyone, and it did not take a long time to get them to come out.

The geek squad team lead by Rafael were excellent very professional and took their time and explained to me step-by-step what was the best outcome for the situation that I had. It was really great to see young men from the community working in such a pivotal role I knew they had been background checked and fingerprinted and they took pride in the work that they did. My only concern was that the other geek squad and the surrounding counties have geek squad cars and unfortunately these two young men showed up in what looked to be some type of rental because the geek squad cars in the Pinole store we’re all down that was traveling for me as a taxpayer here in West County. Please provide our local geek squad teams a geek squad car as the other communities have such as Emeryville Cocker ECT…

This review is for Ryan and his co-tech who came thrice to install my entire home theater system in my new basement. They coordinated with me to get the wiring done before the basement walls and ceiling were completed, and then returned twice to complete the setup of the devices - projector, screen, receiver, speakers, nvidia etc. They faced multiple hurdles while doing the installation, but Ryan had a solution for everything, and took time to patiently implement those. They were always very professional and customer-focused. I will recommend them to anyone.

The agent arrived on time installed the new receiver with the home Theater. Helped us by explaining and understanding the features. Very professional and knowledgeable. Highly recommended this service.

Technicians were knowledge and experts in their field. I was amazed how they handled the task at hand. The cost of the service was less than I was willing to pay. Excellent service and keep it going. Thanks!

Geek Squad installed my computer & set everything up while walking me through how to use my new system. He was so helpful, extremely happy with his service & attention to detail.

The agent did a good job it had him stumped for a bit but in the end he got it, good guy, he found out why my sub woofer and the center spearkers were not working nice to have full sound

My Denon receiver, which was out of warranty but still fairly new, couldn’t switch to the satellite input. When resetting it didn’t work, Denon said it was broken and needed to go to the shop. I decided to replace it instead and ordered a new one (different brand) from Best Buy, with installation by the Geek Squad. When the Geek Squad person came by with the new receiver, he asked what my problem was with the old one. When I told him, he said he could fix that. It was a logic jam up because I had several devices that could control hdmi switching. He reprogrammed things so that only my receiver remote controlled switching, and everything was working properly. He said my Denon was new enough that there was no need to replace it. He returned the new receiver, saving me $600. The whole thing cost me $49.99. Excellent service. I couldn’t be happier.

The guys installed my new Onkyo receiver and got it all hooked up to the tv using my Xfinity remote. Perfect.

Brandon and Dillan with the Geek Squad reconnected my TV set and the component parts today. They were very efficient and patient and very professional and knowledgeable. I would recommend them and their services- highly.

The agents were on time and communicated well ahead of time. They did a great job on installing the in wall speakers, projector and screen. Tuned all the components.

After 3 visits to install our equipment Sam and Damien and Sam knew what to do and got it done. Not a great experience but these guys brought our appreciation and respect back to a different level. These two are what all of the installers should strive to be and do. We cant say enough about these guys. The ticked all the boxes, they called, showed up on time, and wore foot coverings …in 4 visits no one else did any of the above. On top of all this they were efficient and explained why the previous installers were not successful and did what they needed to do to fix it. They took their time to ensure everything was working and that we knew exactly how to work it before they left..Love Love Love these guys!

Salesman helped find just the right receiver at a reasonable price. The Geek showed up on time and re-wired the system perfectly. He then demonstrated all of the features in "old folks" jargon so that my wife and I could obtain the optimum qualities and functions.

TEAM WAS ON TIME AND KNOWLEDGEABLE ABOUT SYSTEM, PROFESSIONAL ACTING AND MADE SURE I UNDERSTOOD THE NEW RECIEVER BEFORE THEY LEFT. CLEANED UP AND REMOVED OLD UNIT, VERY SATISFIED