Customer Ratings & Reviews

8k TV purchase had some sound issues & sub wasn't working, but it was prior...turns out that it had been cutting in & out & went unnoticed due to rarely using it (15yrs old) I definitely got $worth...I initially thought the Geek Squad wasn't as good as I thought, but now with the new subwoofer my sound problem is gone & was professionally calibrated by knowledgeable techs!! Be very clear & direct about what your issue is when you call in...sometimes the reps who set the appointment can misinterprete...check the confirmation email for the description of the appointment...I specifically said I needed a receiver set up to my TV & my subwoofer calibrated, asked the agent to notate the brand of TV, receiver & subwoofer so the right tech would be sent & the customer service agent scheduled me for a soundbar connection which is simple in comparison...luckily I saw the email and called back in time to get it corrected

The Geek Squad showed up early because of a cancellation. Thankfully, I was ready for them. They listened to my concerns, answered my questions, and were very patient with me. They worked quickly and cleaned up afterwards. I always choose to have the Greek Squad.

Sammy did a fantastic job installing our new Denon receiver, connecting a tv, speakers, blue ray player, and turntable to it, and thoroughly testing it all. He is very knowledgeable and friendly.

I am completely satisfied with today's service. The technicians kept me informed prior to their arrival. They arrived on time. They were very careful setting up their equipment to begin the installation. During the installation they worked as a team. After the installation was completed they cleaned up the areas worked and gave my wife and I a thorough review of how the new surround system worked. I am very satisfied with the service and the product I received. Thank you.

Best Buy team continues to Excel. Always very thorough and complete and their evaluation of home system needs. Thank you for all you do.

Agent upgraded my old Bose lifestyle system to my hmdi only smart tv…..it works great and they also added a device that enabled me to get Bluetooth……it was worth the money

Very professional, knowledgeable, and friendly. Great technicians. It was a pleasure. They could teach Geek Squad telephone customer service reps a lot (and should). If the telephone reps were as nice and helpful as these technicians were, I would have renewed my TTS membership.

Chelsea was able to assess immediately how to connect our 1990 AdCom Stereo receiver to our 2014 Samsung Smart TV, as well as add on our Apple TV box. She was also able to pair down our using 5 remote controls to the Xfinity, AdCom, and Apple remote control devices. She also helped us determine that our AdCom Speaker Selector was causing the distortion in our speakers, so we disconnected the Speaker Selector and the distortion vanished. Additionally, she kept asking, "Can I do anything else?", and we continued to find a couple of 'little things'. She was able to rebalance the connection between our Cambridge Audio StreamMagic 851N with our indoor and outdoor speakers so there wasn't a large discrepancy in the volume between the two sets of speakers. Chelsea was an Audio Wizard for us! She was polite, instructive, and a tenacious troubleshooter. THANK YOU, CHELSEA!

Installed recently purchased home theater. This is the second time Josh (Mechanicsburg PA) has been to my house to do work and he is absolutely fabulous. Very knowledgeable and always willing to go the extra step to make sure it is done right and you are happy with the work.

The Geek Squad did an excellent job in connecting my newly purchased receiver to the tv and ceiling speakers. He explained how to operate the installed device. Great work! I was pleased with this service.

Salesman helped find just the right receiver at a reasonable price. The Geek showed up on time and re-wired the system perfectly. He then demonstrated all of the features in "old folks" jargon so that my wife and I could obtain the optimum qualities and functions.

The two gentlemen that came to hook up the new unit was wonderful! They came in, assessed the situation, and did what was needed to get everything working properly.

Highy recommend!!!!Very professional and although it ended up being an issue with the yamaha receiver they identified a number of other issues that they had resolved. KOSTAS WAS THE TECHNICIAN AND WAS EXTREMELY KNOWLEDGABLE AND HELPFUL. THANK YOU ROB MCCORMACK WALL NJ

We bought the JBL Home Theater sound system from BestBuy, and the installation process was incredibly difficult. The first agent who came to install it completely messed it up, he dropped and broke on of our speakers, fried the center speaker, and did not connect the wires properly. The second agent was not able to fix the issues either. Finally, Austin Worrel was assigned as our agent and he completely replaced the installation - new wires, everything set-up and working perfectly. We are very satisfied with his work! He was incredibly friendly and nice throughout the process, being understanding and explaining everything thoroughly. He is an incredible worker! We have told everyone we know that if they purchase something from Best Buy to try and get Austin to be their agent. Truly great worker!

This review is for Ryan and his co-tech who came thrice to install my entire home theater system in my new basement. They coordinated with me to get the wiring done before the basement walls and ceiling were completed, and then returned twice to complete the setup of the devices - projector, screen, receiver, speakers, nvidia etc. They faced multiple hurdles while doing the installation, but Ryan had a solution for everything, and took time to patiently implement those. They were always very professional and customer-focused. I will recommend them to anyone.

The agent came to do a reinstall on my receiver for my home theater system. He found out that the receiver was bad and subwoofer was also not working. Had to buy new ones. They came back to install the new items and now it’s all working correctly.

All around Best Buy entire crew from start to finish did an excellent job. That’s why I continue to go back to Best Buy all the time and buy my appliances or TVs or whatever I need. All I can say is thank you

My Geek Squad guys, Sam and Orlando, did a terrific job mounting my LG OLED to the wall, installing four ceiling speakers, setting up a center and two front tower speakers, and connecting my blu-ray player to my new receiver, not once, but twice. When making the connections to the first receiver, they realized that it was for a 7.2 surround setup and I needed a 9.2 receiver setup. They even installed a pair of outdoor speakers for the receiver's zone 2. After all of their hard work, they programmed my logitech remote to work it all. After they left and I had the remote in my hands, I tried to remember all they had said. Unfortunately, I found a way to screw it up and couldn't get my TV to come back on. After contacting them, at the end of their day, and heading back to the store, they stopped back by my house and quickly fixed what I "ruined" and told me not to touch "that button". :) Many thanks to both gentlemen, they are true professionals!

my technician was just great! He had my RV system working perfectly in no time at all and was also very respectful couldn't be happier!

The guys installed my new Onkyo receiver and got it all hooked up to the tv using my Xfinity remote. Perfect.