Customer Ratings & Reviews

can't say enough good about the service and excellent attitude of the two Geek Squad technicians that performed our TV installation and remote control programming.

The agent programmed the elite with all my components. Set up my accounts on the apps. Explain how to login to make adjustments if needed. Set up the hub.

Staff reset universal remote control quickly. Only issue is that my request to receive a Vulcan Mind Meld to impart superior knowledge, experience and abilities was declined.

Geek Squad set up our new universal remote so that my husband can easily operate the tv and all the associated devices.

The programming of my Harmony remote hadn't kept up with new equipment purchases. It took the QS waaay less time to make the changes than it would have taken me...and it worked the first time!

We had recently moved to western PA and could not get the remote to 'sync' with our equipment. The gentlemen came out on time and had the remote working with all of our equipment in no time!! Thank You!!

First agent that set up Harmony was good. After two months I was having problems with the remote and had to have the Geed Squad come back. They told me there would be no charge for the home visit. WRONG. They charged me another $50 for a house call. This agent made changes from the first agent and I have had problems with the remote every day since second agent left. Sorry I ever bought this remote. Great when it works though. To call and make a complaint is just useless.

initally, the geek squad set up the magnolia system and typed out specific instructions on how to operate each unit. However, they failed to hook up the antenna to the tuner and i have not been able to listen to the radio on FM until yesterday. After much pleading , being on hold 20plus minutes, hung up on a couple times, ignored by the manager of the geek squad (Sander) in person. writing to corporate. I finally got an antenna no charge, installed no charge. The geek squad have always been very nice, respectful; cannot expound on thoroughness.

Very knowledgeable, very quick and friendly as well. I’m very happy using the Geek Squad.

Agent programed our Harmony remote to control all our devices. He did a great job in doing so. Was very knowledgeable.

The agents arrived on time, were very professional, and courteous. They went out of their way to make sure everything was done correctly.

The Geeksquad package deal is fantastic! I had son many small and large issues corrected by my Geeksquad professional! I am very pleased with the knowledge and know how of these guys.

This remote replaced 6 different remotes i was using for my flatscreen, surround-sound, bluray, and stereo system. It was getting hard to keep track of which remote do I use for which item. this remote works ALL with one remote. love that

The 2 geek guys that serviced my tv did so in 15 minutes!! They were awesome and I highly recommend them

They programed my new logitech remote to exactly match the one I was replacing. It did take a couple tries but my entertainment system is very complex.

Unit is easy to use if set up correctly. Seemed to work fine while installers were here. Unit is over 7 years old, and we had no problems until we changed tv's and had it reprogrammed. Geek Squad will be coming out to fix the problems.

The Geek Squad agent made sure both remotes worked for the new TV and showed us how to operate each one.

The service I purchased was a re-programming of my programmable remote. The Geek Squad tech arrive on time and got right to work. Added some upgrades in addition to the re-programming. Was well worth the money paid for the service.

Geek Squad Rep was fantastic and very knowledgeable. However, there is an issue with my programming. He is able to fix each time. Very prompt, courteous and knowledgeable. Highly recommend.

They knew what they were doing and got it done efficiently.