Customer Ratings & Reviews

Agent did an excellent job programming our remote. The Harmony works great.

The guys had us up and running on our new Samsung in about an hour with our existing remote paired.

Im excited about my Harmony remote. A Geek Squad expert set it up for me in expert and record time. I can control everything. It's awesom.

I was very pleased with the programming now my husband and I have only one remote control to use and it operates everything.

Our Harmony remote was programed perfectly and we were shown how to operate it

Got new cable box. Needed to get universal remote reprogrammed to match. Called your geek squad home entertainment division to do so.

The gentleman who helped me was kind and did not belittled me for not knowing how to work the tablet. He was knowledgeable and I was able to ask dumb questions and was not judge for not knowing. A few times I got hands-on instructions which will be very helpful in managing the tablet. Overall experience was nice and I feel that I can get future help from the Geek Squad at Best Buy.

you programmed my new remote. Showed me how to use it correctly. Were very helpful.

The service technician who programmed my logitech remote was very professional. He explained how to use the remote in a clear and patient manner.

Troy was prompt and knowledgeable He explained everything about the installation and the new universal remote.

Geek Squad were very professional and efficient and were able to solve my problems with my smartphone application

The service is well worth the money. They set the system up and explain it in detail. They also leave you all the pertinent set up information.

The associate came on time, did the installation, and returned the same day to fix an additional issue. Good job Geek Squad!

Louis did a fantastic job of finding the problem and fixing what was wrong with the remote. I would give him 5 stars but I realized after he left all the channels say unavailable> This means I do not have a guide. The only reason for 4 instead of 5 stars is that I tried to rectify the problem on the phone, and I was cutoff twice. The missing star is for Total Techs phone customer service system.

i love it dont even have to live your house and they will work on it from there very helpful

The agent programmed a universal remote for us it helps because wife sometimes doesn't have a clue.

good job programming- but initial appointment was missed and cost me a days pay. should not be charged for the service call.!!!!!!!!!!!!!

The Geek Squad programmed our Harmony remote to control all of our devices with one remote. We love it!!!

My tech was great! Walked me through the universal remote and had me practice before he left --- thank you!

The tech came and fixed my harmony remote but created another problem. That’s been 4 weeks ago. I call him and text him but no response. Any thing i do on the talking to my tv turns on my Sony 5.1 surround amp. I have to turn of off constantly.