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Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 3,599 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geeks are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, did an excellent job, know what they are doing. Both guys were friendly and were careful during the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has ALWAYS provided great service to me and when they said that the would be there. USE THEM.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a good job at setting up and explaining everything about the tv

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Harmony Universal works well after setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad setup was essential to being sure the whole system ran well off the Harmony Universal control.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    getting connnected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got me connected. I'm happy with the service

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great! Took his time and explained and programmed all the features. He is an asset to Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys did a great job, showed up on time, worked quickly and got everything done and working.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very pleasant and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my remote and all my devices. Very happy with their work.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Good remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second remote control of this brand. It works for all our components together on one unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for components inside cabinet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient changing channels of various components but I still need original remotes for certain functions.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Programmed my remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programmed my remote control and hooked up my surround sound. Very good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed TV to existing Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I have Total Tech Service. The Geek Squad is an asset to Best Buy. They are always professional and willing to set things up just as you want. They offer suggestions or explain what they're doing and why. They are considerate and even offer additional information on available products that can further enhance what you have. Exceptional Service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very professional and good people to do the install thank you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Program system remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm always pleased with the Geek Squad members. They do a great job and are always friendly and eager to help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very helpful for running all of our components in one. Everyone in the family can use it with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad had my remote programed in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad got my remote to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 geek guys got my new remote to work with my surround sound and tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just the help I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to program my harmony remote -but just couldn't get it right - thanks to the Best Buy technician its woring fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great customer service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my remote updated and working properly after it somehow needed an update.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    EXCELLENT TROUBLESHOOTING SKILL.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY QUALIFIED TECH. FIXED SEVERAL ISSUES WE DID NOT KNOW WERE ISSUES.

    I would recommend this to a friend
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