Customer Ratings & Reviews

This remote controls every aspect of our entertainment centers. Very easy to use

The Geek Squad had this set up in a matter of minutes. Totally one of the best purchases we have made.

Very patient and explained everything in detail so I completely understood the device.

I HAD A HARMONY REMOTE FOR YEARS AND IT WAS SHOWIN G IT’S AGE SO DECIKDED TO GET ANOTHER ONE. NOW THEY HAVE ONE THAT USES BATTERIES BUT I DECIDED TO STICK WITH THE ONE THAT HAS A CHARGER SINCE I HAS SUCH GOOD LUCK WITH MY FIRST. DON’T KNOW IF IT WAS THE TECH OR IF IT IS THE REMOTE BUT DO NOT ALWAYS GET IMMEDIATE RESPONSE AND NOT ALWAYS THE CORRECT RESPONSE. WISH I HAD GONE WITH THE BATTERY VERSION

Our Harmony Elite was programmed and we were shown how it works.

My agent came back 3 times to synchronize my Harmony remote to my new Sony tv. He was finally able to get it to work.

They were efficient and very kind. They set it up and everything worked.

Best all inclusive theater remote. I love it and don't have to deal with two or three remotes.

An in-home advisor/consultant came to my house and looked at my needs. He recommended components that I needed, placed the order from my home, set up delivery and the Geek Squad installation. Except for a small glitch in the installation schedule, I am very pleased with my Best Buy experience. Best Buy went out of their way to solve my install issue in a timely fashion.

Installers did and excellent job of installation and educating me on the use of the equipment

Best Buy made every attempt to get this right and did not give up until they got it right.

Great. Has a learning curve but easier than working with three remotes.

I have the geek squad come to install my new harmony elite remote control and I was glad that I did . The gentleman was extremely knowledgeable and took his time and was patient in going through all the steps with my system to fix it and program it to the elite program if you are not very tech savvy I recommend getting the geek squad crew out to your house to take care of any installation

This is our second remote! So easy to use! I would recommend this to friends!

When the G.S. techs came out to program my remote as well as mount my 75" flat screen, everything seemed to be working……until shortly after they left. They came out 3 times to finally resolve a very tricky issue, so I'm grateful for their persistence and know-how!

Easy to use Compact for efficient use of space Base is charger (great for ready use)

Exceeded our expectations . On time, thorough and professional.

Amazing technology. A couple of issues have developed since the programming: TV doesn’t turn off completely with the harmony remote. It turns to a light blue glow. I have to turn it off with the TV remote. Also, after watching a movie, it won’t change from HDMI 2 back to HDMI 1 to watch TV . Seems to reset itself overnight.

Tech did a good job programming and explaining how to use the remote.

The Geek Squad guys got my Denon Receiver installed and functioning, surround sound and all!