Customer Ratings & Reviews

Our Tech made 2 trips out to help with the programing. He was here both times when he promised to be here. Before coming into the house he put covers on his shoes. He made sure we could operate the control before he left and told us to call him if we had any questions. We were so glad we left the set up to the professionals.

The agents came and installed my new marantz cinema 40 very fast and took care of all my needs

The tech that came out to program my new remote was great. I live in the country 50 miles away from nearest Best Buy. He was very helpful in letting me know his arrival time. He was patient when showing me how to use the new remote. I've had the remote for nearly 2 months and am very pleased.

The squad mounted a tv, connected sound equipment and programmed remotes! All in just a few hours. I was also impressed with their help in knowing how and where to put things. Victor and Kelsey are absolutely amazing! What a team

The techs reviewed my installation and dit double shooting, quickly settling on a non-functioning device. After informing me of options, they bypassed the device and the system works almost as intended originally.

While the initial Geek squad came to my home to program the remote there was little time for instruction. Some of the buttons were confusing. Best Buy sent another team out to specifically teach us the ins and outs of the remote. We had no problem after the "in house course".

My Geek Squad tech did a totally comprehensive job of cleaning up my Apple Mac OS Catalina desktop after my time-wasting effort. I'm 90+ years old and he was both professioal and patient in achieving my expectations.

I have purchased Geek Squad service every year for the past 9 years. It gives you peace of mind that the item that you purchased can be repaired, set up, and installed in a few days time from the date of request.

Geek squad has helped set up our 85 in. tv, our receiver and speakers. They also programmed our universal remote and set up our new dvd player....did an excellent job on all of them. Would recommend to friends and family.

It turned out that this remote control was not the one needed. so I returned the product. Your employees were a good reflection of your company.

The agents set up my tv and programmed the remote and explained its operation in easy to understand language. Let me know they are always available to help if I encounter any problems with my equipment.

Though we had other options, I chose to use the Geek Squad to install and teach an 80 year old, with ADD, how to operate a single remote. I was impressed with the skills, professionalism and patience of the technician as he worked diligently to connect the "older" equipment to the new smart tv!

Purchased this model bcuz recommended by online chat representative to be just like the one I had. Unfortunately it isn't the same. I'm getting accustomed to it but wish my Geek Squad Rep had been able to tell me which one to buy. The installer from Geek Squad is awesome. Same man that did my first one.

Setting up an entirely new set of tv and the dvd and speaker components with one universal remote needs professional programming. Geek Squad did great job. They showed up in van that was missing one of the needed cables so one star less as they made quick trip back to store.

Bought a new Apple TV and needed my Harmony remote to work with it. Initially it did, but now won't open the Apple TV app. I have texted twice and am looking forward to hearing back. Something is not right and I would appreciate some HELP , pls.

Andrew and Tyler reprogrammed my universal remote and explained everything to me clearly. They helped me to use all the remote functions and made sure that I understood everything.

The agents handled the issues with both TV’s and checked internet connections.

I have a new home theater which includes a new remote. The Geek Squad did a good job programming the remote. I am still learning how to use the remote as it is way more sophisticated than my old 25 year old remote.

I have had a need for a GeekSquad rep 3 times over the past month. Each time the person or persons they dispatched were knowledgeable, patient and informative. They called before their arrival, were on time and cleaned up as they went along. I will use them for all my service needs going forward.

Andrew is wonderful. This is the 2nd or 3rd time he has been to our home to reprogram our remote due to changing in TV service providers. He is always very helpful, answers our questions and and makes sure we understand before he leaves.