Customer Ratings & Reviews

Unfortunately my Harmony Remote does not support the new LG displays so we were unable to set it up.

Bought new TV and new Harmony remote control. Had Geek squad come in set up new 75 inch TV and mount on wall and set up my new Harmony remote control. Came in and set everything up and did a great job.

Best Buy salesperson gave my husband the wrong remote. When Geek squad called to set up a time to install it, he said that the remote was the wrong one. He got the correct for us and installed it in little time!

I received Excellent professional service from Rodrigo Nonoal and Anthony. They were both very knowledgeable and patient.

the geek squad has been out to our home many times for item purchased from best buy. we have all the confidence in their tech ability to install and program our needs

Without the Geek squad, I'd probably need to interpret smoke signals for information. Accolades for their quality of work, fair pricing along with a great attitude.

Was told about this product by a Friend and asked my Geek Squad guy about it.... He told me it would be a Great addition and convenient.... G.S Guy set it up for me and showed me the way to use it ant told me to play with it until I had it all down..... I enjoy it.... Better then a Key Board.

The Geek squad installed our new TV, 7 channel sound system, blu-ray and programmed our Logitech remote. This included delivery of all components and running speaker wires underneath our carpeting. One button on/off on the Logitech remote for TV or Blu-ray and associated devices is great.

We purchased all new devices for our home theatre (TV, receiver, blu-ray, Harmony remote) and the "geek squad" installed it all for us. They did a thorough professional job and patiently answered all or our questions. We were very happy with the 2-person team who did our installation.

This was the first time I used the Geek Squad to setup a new TV, Blu-ray player, universal remote, soundbar, etc. What a great experience! They installed everything very quickly, demonstrated how to use each component, and answered all my questions. Money well spent.

No one showed up for first appointment and no one called to cancel. Had to wait another week to get the Harmony programmed. However once the technician showed up he did a great job! Very happy with the AV system and the Harmony controller now. Better than any I have had.

Very much liked Hong. Great Customer service. Got the Job done and am enjoying the home theatre immensely. The rest of you could learn something from someone like this from the Geek Squad. They have their Customer Relations down. What is the matter with the rest of you.

Sometimes it is not worth the trouble to re-educate oneself on the programming of the remote control each time you change cable providers or get new home entertainment equipment. It is worth my time and a few (~$100) dollars to have the GeekSquad come in an do it quickly and well!

The girl at the sign in desk was not very pleasant. Attitude was a problem. The Geeks that came to my house to program my remote were friendly , polite, and professional. Great job by sales rep and Geek Squad/.

We purchase from Best Buy everywhere we have lived in the USA. In our various homes we have also used the Geek Squad for installation and have always received professional friendly service.

Agents were very knowledgeable and customer centered. Very pleased

Great Service Tech (Gab) , he was very helpful, we are Not Techie folks .. Made sure we understood what & why he was doing things..it was actually a real pleasure to have him work on our stuff... Try to keep this guy on your Best Buy Service Team...cuz he's a keeper !!

Once you purchase the remote, it has to be programmed to control all of your component devices. The Geek Squad took care of that. The Tech did a great job. They have been trained for that job. Made it look quick and easy. If you are somewhat technical , you can also program the remote.

A great team who handles the work efficiently, and most important made the installation so customer friendly with their professional yet personably manner. They knew the product well, worked well together, and left up very happy with their work and the overall experience. Great job!

Logitech Harmony Elite remote is great when it works but when it receives downloads, or the AV components do, you can lose connectivity. It took the Geek Squad agent 40 minutes to reprogram. He was on time, courteous, and did exactly what I hoped for.